User: Guest

BUSINESS PROCESS OUTSOURCING (BPO)

Global Market Trajectory & Analytics

MCP-1533

VALIDATED EXECUTIVE ENGAGEMENTS

POOL + OUTREACH

28132
Number of executives repeatedly engaged by snail & email outreach

INTERACTIONS

2532
Interactions with Platform & by Email

PARTICIPANTS

563
Unique # Participated

VALIDATIONS

253
Responses Validated*
* Login to view program details and full enterprise executive list.

DATE

JUL 2020

TABLES

219

PAGES

776

EDITION

18

PRICE

USD $4950


As COVID-19 outbreak influences outsourcing strategies for companies the world over, the business Process Outsourcing (BPO) market is in for short-term and long-term challenges. The global BPO industry is forecast to reach a revised market size of US$230.2 billion by 2027 exhibiting a CAGR of 5.2%, after posting a devastating decline of -28.7% in the year 2020. The pandemic has exposed the weakness of the fragile outsourced IT-BPO service ecosystem. The most prominent being the industry's lack of ability to cope with remote working and work-from-home (WFH) like the other industries. BPO companies are typically saddled with stringent client confidentiality norms given the confidential nature of corporate information and data handled by these companies on behalf of their clients. For example most BPO service contracts are subject to regulations that govern handling of sensitive back office data such as financial transactions. This has made the industry less agile in transforming and adapting to WFM model. Bottlenecks encountered include lack of security tools and technologies to support data privacy of mission-critical enterprise customers; and infrastructure needed to enable speed, quality, and overall efficacy of services provided i. e. laptops, internet connectivity, robust Wi-Fi, VPN, VDI, and/or Citrix access, among others. Stringent lockdown measures imposed have also impacted maintenance of data centers containing confidential information, adding to business continuity woes. With companies forced to work with 25% to 50% of staff, the shortage of staff and IT resources is increasing not just costs but also inability to deliver services on time leading to delays and legal liabilities for non-performance.

In addition to terminated contracts, legal lawsuits regarding failure to deliver on contractual obligations have also spiked among contracting parties. In short, outsourcing services providers and their clients have been exposed to disruption, increased costs, and increased legal complications. Especially in offshore locations in Asian countries, slipping service levels have severely disrupted operations, forcing companies to rethink their outsourcing strategies. The scenario is creating major upheavals in the current outsourcing business model. Low labor cost was the primary factor for outsourcing until the pandemic brought into focus the importance of flexibility. With flexibility now being paramount, reshoring of call centers and other back office operations will be the theme in the coming years instead of off shoring. The simmering unrest and change underway points towards the emergence of reshoring and reverse globalization as major long-term threats posed by the COVID-19 pandemic. From one of the most flourishing industries in the world, outsourcing has become the most troubled likely to witness a permanent shaking up of growth dynamics. Post pandemic, as social distancing norms become more permanent and part of the changing culture, outsourcing will regain relevance and popularity. Companies looking to reduce worker density in enterprise departments will fall back on outsourcing. However, this unlike earlier will create opportunities for near shoring and on shoring as compared to off shoring.

In the post pandemic world, near shoring is poised to be the next big thing in outsourcing. Off shoring business processes and software development to far-off Asian countries lured by cost benefits will increasingly become a thing of the past. The COVID-19 pandemic has highlighted business continuity as a risk far greater than the typical language barriers, cultural differences, different time-zone associated with off shoring. The current global contagion has highlighted the need for outsourcing engagements to work like partnerships and extension of the business rather than mere contracts and statement of work (SoWs). Another fallout of the pandemic and the accompanying disruption is the accelerated focus on automation with the help of technologies like artificial intelligence (AI). AI brings the promise to automate and replace customer service staff, which is high value proposition at a time when social distancing norms are becoming stricter and more important to health and safety of citizens worldwide. Virtual assistants and AI based chat bots are already showing immense potential in replacing call center staff/human agents. Apart from cost benefits, machines also offer immunity to work and operational disruptions caused by pandemic like the current corona virus outbreak.

Accenture Plc; Alight Solutions LLC; American Data Exchange (AMDATEX); Atos SE; Automatic Data Processing, Inc.; Capgemini SE; Capita Plc; Ceridian HCM, Inc.; CGI Group, Inc.; Cognizant Technology Solutions Corporation; DXC Technology Co.; EXLService Holdings, Inc.; Genpact Limited; Infosys BPM Limited; International Business Machines Corp.; KARVY Global Services Limited; NGA Human Resources; NTT DATA, Inc.; Randstad Holding NV; Sopra Steria Group; StarTek, Inc.; Tata Consultancy Services Limited; TriNet Group, Inc.; Wipro Limited; WNS Global Services Ltd.
» Type (Customer Services, Human Resources, Finance & Accounting, KPO, Other Types) » End-Use (Telecommunications & Technology, BFSI, Manufacturing, Retail, Other End-Uses)
» World » USA » Canada » Japan » China » Europe » France » Germany » Italy » UK » Spain » Russia » Rest of Europe » Asia-Pacific » Australia » India » South Korea » Rest of Asia-Pacific » Latin America » Argentina » Brazil » Mexico » Rest of Latin America » Middle East » Iran » Israel » Saudi Arabia » UAE » Rest of Middle East » Africa

INSIDER ACCESS PRIVILEGES

Users of our portal have insider access to our data stacks based on project relevance and engagement status. Tiered access is offered to data stacks, managed based on user status - Opt-in, Active Panelist, Inactive Panelist, Active Client or Inactive Client.

ACTIVE CLIENT

INACTIVE CLIENT

ACTIVE PANELIST

INACTIVE PANELIST

OPT-INS

FEATURED COMPANIES

Registration is required to access our data stacks.

WORLD BRANDS

Registration is required to access our data stacks.

EXECUTIVES ENGAGED

Registration is required to access our data stacks.

KEY DIFFERENTIATORS

We are firmly committed to build upon perspectives from global executive insights. These engagements enrich our projects. Our primary research programs are fully validated and accessible by clients. (Its a common industry-wide* practice that no validated primary research is done! For the most part, remote resident analysts curate and write reports drawing on search engine research and data modeling.

* A review of 262 off-the-shelf market report publishers worldwide.

WHAT SETS US APART
Client companies can access multiple features on our MarketGlass™ platform.

Clients have full-stack insider access to our ongoing primary research program. We have a very successful incentive driven primary research program that benefits participating executives regardless of their purchase decision. Our platform presents a unique opportunity to collaborate with peers and review competitors’ inputs and response clusters.

Detailed engagement stats are presented for every company and executive contacted. This is made available for our client reviews. (no other publisher offers this!)

A full-stack access to clients of all primary and secondary source content. This can often run into thousands of pages.

Where relevent and possible we present competitive brands.

Peer-to-peer online interactive collaborations. Allows for team curated bespoke analytics.

Customers can update and build bespoke versions of our analytics. Bespoke updates are fulfilled within a two-day turnaround.

Discretely bounce off queries to participant pool of executives. Our embedded AI selectively pings participants geographically and by domain acumen.

We pride in our commitment to provide support to our clients. We go beyond the scope of the study to get you timely answers.

Unlike the industry’s published PDF’s that are frozen in time from date of release, our research programs are ongoing and dynamic. Our reports are updated whenever there’s a major event impacting the marketplace. Your license offers seamless updates for one year.

All updates are offered for one year from date of your purchase without charge. Clients can opt for annual auto renewal and stay current without interruption.

  
05
1. MARKET OVERVIEW
COVID-19 Pandemic to Dent Market Prospects in the Immediate Term
EXHIBIT: Reshoring to Gather Steam in Post COVID-19 Environment: Top Reasons for Reshoring (% of Client Companies Ascribing to Each Reason)
COVID-19 Induced Recession to Curtail Commercial Enterprise Activity, While Inducing Weakness into BPO Sector
EXHIBIT: World Economic Growth Projections (Real GDP, annual % Change) for 2019, 2020 & 2021
An Introduction to Business Process Outsourcing (BPO)
Vertical BPO Vs. Horizontal BPO
Onsite BPO Vs. Offsite BPO Vs. Offshore BPO
BPO Business Models
Salient Features of Transactional, Niche & Comprehensive BPO Models
Common Services Offered by BPO Providers
Business Process Outsourcing (BPO): Current Market Scenario and Outlook
A Sneak Peak into Key Trends Observed by the BPO Industry
Developed Regions to Remain Primary Revenue Contributors
EXHIBIT: World BPO Market by Region (2020 & 2027): Percentage Breakdown of Revenues for Developed and Developing Regions
Robust Growth Opportunities in Developing Regions
The Asian BPO Phenomenon: Enabled by `Triple Convergence
Latin America Emerges as a Global Delivery Location
EXHIBIT: Global BPO Market - Geographic Regions Ranked by Value CAGR for 2020-2027
A Brief Overview of Major Outsourcing Destinations
Competitive Landscape
Major Vendors of Finance & Accounting BPO Services
EXHIBIT: Leading Players in the Global F&A BPO Market (2019): Percentage Breakdown of Revenues
Procurement BPO Services: Dominant Players
ADP Holds Edge in HR BPO
Genpact: Prime Vendor of Banking BPO Services
Service Providers Focus on Innovative Offerings to Move Up Value Chain
M&A Activity Intensifies
Recent Market Activity
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
Established Role in Business Process Implementation Across Diverse Sectors to Sustain Long-Term Growth
BPO: A Robust Tool for Enabling Global Expansion
For Creating Truly Global Products
To Drive Satisfaction Levels Among Customers Worldwide
Higher Awareness about Outsourcing Benefits: Another Major Factor Favoring Long-Term Growth
Advanced Technologies Strengthen Capabilities of BPO Model
Internet of Things (IoT) for Effective Delivery of BPO Services
Robotic Automation & Artificial Intelligence (AI) Seek Bigger Role in BPO Operations
Social Media Networking Trend Transforms Business Strategies
Growing Popularity of Cloud Computing
Growing Use of Mobile Based Customer Service Applications
Voice Biometrics: Growing Role in Customer Verification
Big Data Remains in Contention to Streamline Operations
BPO Providers Warm up to Green Computing
Strategic Innovations Take Center Stage in BPO Industry
Select Latest Innovations in the BPO Market
Commoditization, and Rise of Industry-Specific BPO, MSM & Bundled IT-BPO Services to Reshape the BPO Market
Platform BPO Seeks Opportunities
Platform BPO Vs Traditional BPO
Advantages of Platform BPO
Challenges for Platform BPO
Sourcing Strategy: Means to Achieve Business Process
Sole Sourcing: A Model for Increasing Operational Efficiency
Multi-Source Approach Gathers Steam
The Importance of Impact Sourcing
Offshore BPO Remains Highly Relevant Offering Cost Economies
Nearshoring Finds Favor among Businesses
Trade-off between Quality & Cost Warrants Revamp of the Global BPO Industry
Emphasis on Business Process Improvement to Extend Opportunities
Small and Mid-Size Businesses (SMBs): Expanding Clientele
Novel Opportunities for BPO in New Business Areas
An Insight into Major Horizontal Segments
Customer Services BPO: Largest Product Category
Human Resources BPO (HRO) Remains a High-Profile Segment
Finance and Accounting BPO (FAO): A Thriving Market
Knowledge Process Outsourcing (KPO): A Small yet Growing Market
Procurement BPO: An Overview
Review of Select End-Use Markets
Manufacturing: Noteworthy End-Use Sector
COVID-19 Impact on Manufacturing Sector to Curtail Short-Term Prospects for BPO Services
Telecommunications & Technology
Banking, Insurance & Finance Services
Banking Sector
Insurance
Retail Sector
Other End-Use Sectors
Issues & Challenges
Protectionist Policies Niggle Offshore BPOs
Uncertainties in Politico-Economic Policies Challenge BPO Sector
Re-shoring Strategies Highlight Salary Disparities in Different Regions
Alternate Offshore Locations Challenge Dominance of Traditional Centers
Data Security Issues
4. GLOBAL MARKET PERSPECTIVE
Business Process Outsourcing (BPO) Global Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
Business Process Outsourcing (BPO) Global Retrospective Market Scenario in US$ Million by Region/Country: 2012-2019
Business Process Outsourcing (BPO) Market Share Shift across Key Geographies Worldwide: 2012 VS 2020 VS 2027
Customer Services (Type) World Market by Region/Country in US$ Million: 2020 to 2027
Customer Services (Type) Historic Market Analysis by Region/Country in US$ Million: 2012 to 2019
Customer Services (Type) Market Share Breakdown of Worldwide Sales by Region/Country: 2012 VS 2020 VS 2027
Human Resources (Type) Potential Growth Markets Worldwide in US$ Million: 2020 to 2027
Human Resources (Type) Historic Market Perspective by Region/Country in US$ Million: 2012 to 2019
Human Resources (Type) Market Sales Breakdown by Region/Country in Percentage: 2012 VS 2020 VS 2027
Finance & Accounting (Type) Geographic Market Spread Worldwide in US$ Million: 2020 to 2027
Finance & Accounting (Type) Region Wise Breakdown of Global Historic Demand in US$ Million: 2012 to 2019
Finance & Accounting (Type) Market Share Distribution in Percentage by Region/Country: 2012 VS 2020 VS 2027
KPO (Type) World Market Estimates and Forecasts by Region/Country in US$ Million: 2020 to 2027
KPO (Type) Market Historic Review by Region/Country in US$ Million: 2012 to 2019
KPO (Type) Market Share Breakdown by Region/Country: 2012 VS 2020 VS 2027
Other Types (Type) World Market by Region/Country in US$ Million: 2020 to 2027
Other Types (Type) Historic Market Analysis by Region/Country in US$ Million: 2012 to 2019
Other Types (Type) Market Share Distribution in Percentage by Region/Country: 2012 VS 2020 VS 2027
Telecommunications & Technology (End-Use) Sales Estimates and Forecasts in US$ Million by Region/Country for the Years 2020 through 2027
Telecommunications & Technology (End-Use) Analysis of Historic Sales in US$ Million by Region/Country for the Years 2012 to 2019
Telecommunications & Technology (End-Use) Global Market Share Distribution by Region/Country for 2012, 2020, and 2027
BFSI (End-Use) Global Opportunity Assessment in US$ Million by Region/Country: 2020-2027
BFSI (End-Use) Historic Sales Analysis in US$ Million by Region/Country: 2012-2019
BFSI (End-Use) Percentage Share Breakdown of Global Sales by Region/Country: 2012 VS 2020 VS 2027
Manufacturing (End-Use) Worldwide Sales in US$ Million by Region/Country: 2020-2027
Manufacturing (End-Use) Historic Demand Patterns in US$ Million by Region/Country: 2012-2019
Manufacturing (End-Use) Market Share Shift across Key Geographies: 2012 VS 2020 VS 2027
Retail (End-Use) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2020-2027
Retail (End-Use) Retrospective Demand Analysis in US$ Million by Region/Country: 2012-2019
Retail (End-Use) Market Share Breakdown by Region/Country: 2012 VS 2020 VS 2027
Other End-Uses (End-Use) Demand Potential Worldwide in US$ Million by Region/Country: 2020-2027
Other End-Uses (End-Use) Historic Sales Analysis in US$ Million by Region/Country: 2012-2019
Other End-Uses (End-Use) Share Breakdown Review by Region/Country: 2012 VS 2020 VS 2027
GEOGRAPHIC MARKET ANALYSIS
United States
The United States: Prime BPO Market
EXHIBIT: Percentage (%) Share of the US in the World BPO Revenues (2020E & 2027P)
Outsourcing Strategy Evolution in the US - A Review
American Enterprises Rely on Offshoring to Save Costs
Nearshore Strategy Gains Strength
A Review of BPO in Key Application Segments
Win-Win for US Outsourcing Companies
Indian BPOs Set Up Onshore Service Centers in US
Impact of Protectionist Policies
United States Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Type: 2020 to 2027
Business Process Outsourcing (BPO) Market in the United States by Type: A Historic Review in US$ Million for 2012-2019
United States Business Process Outsourcing (BPO) Market Share Breakdown by Type: 2012 VS 2020 VS 2027
United States Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2020 to 2027
Business Process Outsourcing (BPO) Historic Demand Patterns in the United States by End-Use in US$ Million for 2012-2019
Business Process Outsourcing (BPO) Market Share Breakdown in the United States by End-Use: 2012 VS 2020 VS 2027
Canada
HR Outsourcing: On an Upswing
Canadian Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Type: 2020 to 2027
Canadian Business Process Outsourcing (BPO) Historic Market Review by Type in US$ Million: 2012-2019
Business Process Outsourcing (BPO) Market in Canada: Percentage Share Breakdown of Sales by Type for 2012, 2020, and 2027
Canadian Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
Business Process Outsourcing (BPO) Market in Canada: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2012-2019
Canadian Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
Japan
Japanese Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Type for the Period 2020-2027
Business Process Outsourcing (BPO) Market in Japan: Historic Sales Analysis in US$ Million by Type for the Period 2012-2019
Japanese Business Process Outsourcing (BPO) Market Share Analysis by Type: 2012 VS 2020 VS 2027
Japanese Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
Japanese Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2012-2019
Business Process Outsourcing (BPO) Market Share Shift in Japan by End-Use: 2012 VS 2020 VS 2027
China
Market Overview
Emphasis on China-to-China Outsourcing
Back Office Outsourcing
HR Outsourcing in China
Chinese Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Type for the Period 2020-2027
Business Process Outsourcing (BPO) Historic Market Analysis in China in US$ Million by Type: 2012-2019
Chinese Business Process Outsourcing (BPO) Market by Type: Percentage Breakdown of Sales for 2012, 2020, and 2027
Chinese Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
Business Process Outsourcing (BPO) Market Review in China in US$ Million by End-Use: 2012-2019
Chinese Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2012 VS 2020 VS 2027
Europe
BPO Sector in Europe - An Overview
Trends & Opportunities
European Business Process Outsourcing (BPO) Market Demand Scenario in US$ Million by Region/Country: 2020-2027
Business Process Outsourcing (BPO) Market in Europe: A Historic Market Perspective in US$ Million by Region/Country for the Period 2012-2019
European Business Process Outsourcing (BPO) Market Share Shift by Region/Country: 2012 VS 2020 VS 2027
European Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Type: 2020-2027
Business Process Outsourcing (BPO) Market in Europe in US$ Million by Type: A Historic Review for the Period 2012-2019
European Business Process Outsourcing (BPO) Market Share Breakdown by Type: 2012 VS 2020 VS 2027
European Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
Business Process Outsourcing (BPO) Market in Europe: Summarization of Historic Demand in US$ Million by End-Use for the Period 2012-2019
European Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
France
Business Process Outsourcing (BPO) Market in France by Type: Estimates and Projections in US$ Million for the Period 2020-2027
French Business Process Outsourcing (BPO) Historic Market Scenario in US$ Million by Type: 2012-2019
French Business Process Outsourcing (BPO) Market Share Analysis by Type: 2012 VS 2020 VS 2027
Business Process Outsourcing (BPO) Quantitative Demand Analysis in France in US$ Million by End-Use: 2020-2027
French Business Process Outsourcing (BPO) Historic Market Review in US$ Million by End-Use: 2012-2019
French Business Process Outsourcing (BPO) Market Share Analysis: A 17-Year Perspective by End-Use for 2012, 2020, and 2027
Germany
Germany - A Key Consumer of BPO & SSC Services
Business Process Outsourcing (BPO) Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2020-2027
German Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Type: 2012-2019
German Business Process Outsourcing (BPO) Market Share Breakdown by Type: 2012 VS 2020 VS 2027
Business Process Outsourcing (BPO) Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2020-2027
German Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2012-2019
Business Process Outsourcing (BPO) Market Share Distribution in Germany by End-Use: 2012 VS 2020 VS 2027
Italy
Italian Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Type for the Period 2020-2027
Business Process Outsourcing (BPO) Historic Market Analysis in Italy in US$ Million by Type: 2012-2019
Italian Business Process Outsourcing (BPO) Market by Type: Percentage Breakdown of Sales for 2012, 2020, and 2027
Italian Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
Business Process Outsourcing (BPO) Market Review in Italy in US$ Million by End-Use: 2012-2019
Italian Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2012 VS 2020 VS 2027
United Kingdom
Major BPO Destination in Europe
Competitive Landscape
EXHIBIT: Leading Players in UK BPO Services Market (2019E): Percentage Breakdown of Market Share
Domestic Vendors Eye Overseas Markets
United Kingdom Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Type for the Period 2020-2027
Business Process Outsourcing (BPO) Market in the United Kingdom: Historic Sales Analysis in US$ Million by Type for the Period 2012-2019
United Kingdom Business Process Outsourcing (BPO) Market Share Analysis by Type: 2012 VS 2020 VS 2027
United Kingdom Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
United Kingdom Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2012-2019
Business Process Outsourcing (BPO) Market Share Shift in the United Kingdom by End-Use: 2012 VS 2020 VS 2027
Spain
Spanish Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Type: 2020 to 2027
Spanish Business Process Outsourcing (BPO) Historic Market Review by Type in US$ Million: 2012-2019
Business Process Outsourcing (BPO) Market in Spain: Percentage Share Breakdown of Sales by Type for 2012, 2020, and 2027
Spanish Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
Business Process Outsourcing (BPO) Market in Spain: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2012-2019
Spanish Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
Russia
Market Overview
Russian Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Type: 2020 to 2027
Business Process Outsourcing (BPO) Market in Russia by Type: A Historic Review in US$ Million for 2012-2019
Russian Business Process Outsourcing (BPO) Market Share Breakdown by Type: 2012 VS 2020 VS 2027
Russian Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2020 to 2027
Business Process Outsourcing (BPO) Historic Demand Patterns in Russia by End-Use in US$ Million for 2012-2019
Business Process Outsourcing (BPO) Market Share Breakdown in Russia by End-Use: 2012 VS 2020 VS 2027
Rest of Europe
Central & Eastern Europe (CEE) Emerges as Outsourcing Hub
Focus on Nordic Region Outsourcing Market A Complementary Review
Rest of Europe Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Type: 2020-2027
Business Process Outsourcing (BPO) Market in Rest of Europe in US$ Million by Type: A Historic Review for the Period 2012-2019
Rest of Europe Business Process Outsourcing (BPO) Market Share Breakdown by Type: 2012 VS 2020 VS 2027
Rest of Europe Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
Business Process Outsourcing (BPO) Market in Rest of Europe: Summarization of Historic Demand in US$ Million by End-Use for the Period 2012-2019
Rest of Europe Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
Asia-Pacific
Asia-Pacific - The Rapidly Growing BPO Market
Asia-Pacific Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
Business Process Outsourcing (BPO) Market in Asia-Pacific: Historic Market Analysis in US$ Million by Region/Country for the Period 2012-2019
Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis by Region/Country: 2012 VS 2020 VS 2027
Business Process Outsourcing (BPO) Market in Asia-Pacific by Type: Estimates and Projections in US$ Million for the Period 2020-2027
Asia-Pacific Business Process Outsourcing (BPO) Historic Market Scenario in US$ Million by Type: 2012-2019
Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis by Type: 2012 VS 2020 VS 2027
Business Process Outsourcing (BPO) Quantitative Demand Analysis in Asia-Pacific in US$ Million by End-Use: 2020-2027
Asia-Pacific Business Process Outsourcing (BPO) Historic Market Review in US$ Million by End-Use: 2012-2019
Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis: A 17-Year Perspective by End-Use for 2012, 2020, and 2027
Australia
Brief Market Overview
Business Process Outsourcing (BPO) Market in Australia: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2020-2027
Australian Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Type: 2012-2019
Australian Business Process Outsourcing (BPO) Market Share Breakdown by Type: 2012 VS 2020 VS 2027
Business Process Outsourcing (BPO) Market in Australia: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2020-2027
Australian Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2012-2019
Business Process Outsourcing (BPO) Market Share Distribution in Australia by End-Use: 2012 VS 2020 VS 2027
India
Indias Formidable BPO Industry Leads the Way
Outsourcers from India Set to Gain from Consolidation of Technology Engagements by Clients amidst COVID-19 Crisis
Vast Pool of Skilled Workforce, Low Cost Operations & Overall Competencies Steer Indian BPO Sector
The Changing Role of Indian BPOs
Role of Captive BPOs
BPO Industry Focuses on Inorganic Growth Strategy
KPO Industry Gains Efficiency
Reverse Outsourcing: New Trend in Outsourcing
Financial Services Market - A Vital BPO Vertical
HR Outsourcing in India
Rural BPO Concept Strengthens
SMEs: Potential for Growth
Tier-II and Tier III Cities to Gain Prominence
Long Term Prospects Remain Favorable
Challenges Confronting Indian BPO Industry
The Dampeners
BPO Vendor Landscape in India
India Centric BPO Providers - Breakdown by Vertical Industry
India-Centric BPO Providers: Breakdown by Product/Service Offerings
Indian Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Type: 2020 to 2027
Indian Business Process Outsourcing (BPO) Historic Market Review by Type in US$ Million: 2012-2019
Business Process Outsourcing (BPO) Market in India: Percentage Share Breakdown of Sales by Type for 2012, 2020, and 2027
Indian Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
Business Process Outsourcing (BPO) Market in India: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2012-2019
Indian Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
South Korea
Business Process Outsourcing (BPO) Market in South Korea: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2020-2027
South Korean Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Type: 2012-2019
Business Process Outsourcing (BPO) Market Share Distribution in South Korea by Type: 2012 VS 2020 VS 2027
Business Process Outsourcing (BPO) Market in South Korea: Recent Past, Current and Future Analysis in US$ Million by End-Use for the Period 2020-2027
South Korean Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by End-Use: 2012-2019
Business Process Outsourcing (BPO) Market Share Distribution in South Korea by End-Use: 2012 VS 2020 VS 2027
Rest of Asia-Pacific
Malaysia
Philippines - A Favorable Destination for BPO Sector
Key Factors Responsible for Philippines Success in BPO Sector
Demand for Value-Added Services Drives Development of KPO
Challenges for the BPO Industry
Next Wave Cities to Spur Growth Post COVID-19 Downturn
Progressive Forecasts for Philippine BPO Sector
Singapore
Sri Lanka
Thailand
Vietnam
Rest of Asia-Pacific Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Type for the Period 2020-2027
Business Process Outsourcing (BPO) Market in Rest of Asia-Pacific: Historic Sales Analysis in US$ Million by Type for the Period 2012-2019
Rest of Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis by Type: 2012 VS 2020 VS 2027
Rest of Asia-Pacific Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
Rest of Asia-Pacific Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2012-2019
Business Process Outsourcing (BPO) Market Share Shift in Rest of Asia-Pacific by End-Use: 2012 VS 2020 VS 2027
Latin America
Attractive Outsourcing Destination
Market Snapshots
BPO Industry Shift Up the Value Chain
Latin American Business Process Outsourcing (BPO) Market Trends by Region/Country in US$ Million: 2020-2027
Business Process Outsourcing (BPO) Market in Latin America in US$ Million by Region/Country: A Historic Perspective for the Period 2012-2019
Latin American Business Process Outsourcing (BPO) Market Percentage Breakdown of Sales by Region/Country: 2012, 2020, and 2027
Latin American Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Type for the Period 2020-2027
Business Process Outsourcing (BPO) Historic Market Analysis in Latin America in US$ Million by Type: 2012-2019
Latin American Business Process Outsourcing (BPO) Market by Type: Percentage Breakdown of Sales for 2012, 2020, and 2027
Latin American Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
Business Process Outsourcing (BPO) Market Review in Latin America in US$ Million by End-Use: 2012-2019
Latin American Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2012 VS 2020 VS 2027
Argentina
Brief Overview
Argentinean Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Type: 2020-2027
Business Process Outsourcing (BPO) Market in Argentina in US$ Million by Type: A Historic Review for the Period 2012-2019
Argentinean Business Process Outsourcing (BPO) Market Share Breakdown by Type: 2012 VS 2020 VS 2027
Argentinean Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
Business Process Outsourcing (BPO) Market in Argentina: Summarization of Historic Demand in US$ Million by End-Use for the Period 2012-2019
Argentinean Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
Brazil
A Favored Nearshoring Destination
Increasing Demand for Contact Center Outsourcing
Business Process Outsourcing (BPO) Market in Brazil by Type: Estimates and Projections in US$ Million for the Period 2020-2027
Brazilian Business Process Outsourcing (BPO) Historic Market Scenario in US$ Million by Type: 2012-2019
Brazilian Business Process Outsourcing (BPO) Market Share Analysis by Type: 2012 VS 2020 VS 2027
Business Process Outsourcing (BPO) Quantitative Demand Analysis in Brazil in US$ Million by End-Use: 2020-2027
Brazilian Business Process Outsourcing (BPO) Historic Market Review in US$ Million by End-Use: 2012-2019
Brazilian Business Process Outsourcing (BPO) Market Share Analysis: A 17-Year Perspective by End-Use for 2012, 2020, and 2027
Mexico
Market Overview
Business Process Outsourcing (BPO) Market in Mexico: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2020-2027
Mexican Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Type: 2012-2019
Mexican Business Process Outsourcing (BPO) Market Share Breakdown by Type: 2012 VS 2020 VS 2027
Business Process Outsourcing (BPO) Market in Mexico: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2020-2027
Mexican Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2012-2019
Business Process Outsourcing (BPO) Market Share Distribution in Mexico by End-Use: 2012 VS 2020 VS 2027
Rest of Latin America
Chile
Colombia
Costa Rica
Peru
Uruguay
Rest of Latin America Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Type: 2020 to 2027
Business Process Outsourcing (BPO) Market in Rest of Latin America by Type: A Historic Review in US$ Million for 2012-2019
Rest of Latin America Business Process Outsourcing (BPO) Market Share Breakdown by Type: 2012 VS 2020 VS 2027
Rest of Latin America Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2020 to 2027
Business Process Outsourcing (BPO) Historic Demand Patterns in Rest of Latin America by End-Use in US$ Million for 2012-2019
Business Process Outsourcing (BPO) Market Share Breakdown in Rest of Latin America by End-Use: 2012 VS 2020 VS 2027
Middle East
The Middle East Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
Business Process Outsourcing (BPO) Market in the Middle East by Region/Country in US$ Million: 2012-2019
The Middle East Business Process Outsourcing (BPO) Market Share Breakdown by Region/Country: 2012, 2020, and 2027
The Middle East Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Type: 2020 to 2027
The Middle East Business Process Outsourcing (BPO) Historic Market by Type in US$ Million: 2012-2019
Business Process Outsourcing (BPO) Market in the Middle East: Percentage Share Breakdown of Sales by Type for 2012,2020, and 2027
The Middle East Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
Business Process Outsourcing (BPO) Market in the Middle East: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2012-2019
The Middle East Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
Iran
Iranian Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Type for the Period 2020-2027
Business Process Outsourcing (BPO) Market in Iran: Historic Sales Analysis in US$ Million by Type for the Period 2012-2019
Iranian Business Process Outsourcing (BPO) Market Share Analysis by Type: 2012 VS 2020 VS 2027
Iranian Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
Iranian Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2012-2019
Business Process Outsourcing (BPO) Market Share Shift in Iran by End-Use: 2012 VS 2020 VS 2027
Israel
Israeli Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Type: 2020-2027
Business Process Outsourcing (BPO) Market in Israel in US$ Million by Type: A Historic Review for the Period 2012-2019
Israeli Business Process Outsourcing (BPO) Market Share Breakdown by Type: 2012 VS 2020 VS 2027
Israeli Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
Business Process Outsourcing (BPO) Market in Israel: Summarization of Historic Demand in US$ Million by End-Use for the Period 2012-2019
Israeli Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027
Saudi Arabia
Saudi Arabian Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Type for the Period 2020-2027
Business Process Outsourcing (BPO) Historic Market Analysis in Saudi Arabia in US$ Million by Type: 2012-2019
Saudi Arabian Business Process Outsourcing (BPO) Market by Type: Percentage Breakdown of Sales for 2012, 2020, and 2027
Saudi Arabian Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
Business Process Outsourcing (BPO) Market Review in Saudi Arabia in US$ Million by End-Use: 2012-2019
Saudi Arabian Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2012 VS 2020 VS 2027
United Arab Emirates
Business Process Outsourcing (BPO) Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2020-2027
United Arab Emirates Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Type: 2012-2019
Business Process Outsourcing (BPO) Market Share Distribution in United Arab Emirates by Type: 2012 VS 2020 VS 2027
Business Process Outsourcing (BPO) Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Million by End-Use for the Period 2020-2027
United Arab Emirates Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by End-Use: 2012-2019
Business Process Outsourcing (BPO) Market Share Distribution in United Arab Emirates by End-Use: 2012 VS 2020 VS 2027
Rest of Middle East
Business Process Outsourcing (BPO) Market in Rest of Middle East: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2020-2027
Rest of Middle East Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Type: 2012-2019
Rest of Middle East Business Process Outsourcing (BPO) Market Share Breakdown by Type: 2012 VS 2020 VS 2027
Business Process Outsourcing (BPO) Market in Rest of Middle East: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2020-2027
Rest of Middle East Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2012-2019
Business Process Outsourcing (BPO) Market Share Distribution in Rest of Middle East by End-Use: 2012 VS 2020 VS 2027
Africa
Market Overview
Egypt: An Emerging Market
Kenyan BPO Sector
South Africa
Tanzania: An Emerging Outsourcing Destination in East Africa
African Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Type: 2020 to 2027
Business Process Outsourcing (BPO) Market in Africa by Type: A Historic Review in US$ Million for 2012-2019
African Business Process Outsourcing (BPO) Market Share Breakdown by Type: 2012 VS 2020 VS 2027
African Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2020 to 2027
Business Process Outsourcing (BPO) Historic Demand Patterns in Africa by End-Use in US$ Million for 2012-2019
Business Process Outsourcing (BPO) Market Share Breakdown in Africa by End-Use: 2012 VS 2020 VS 2027
Total Companies Profiled : 206

Click here to request a full table of contents and more details on this project.

INSIDER ACCESS TO

 METHODOLOGY  QUESTIONNAIRE  INFLUENCER NETWORK

Registration is required to access our data stacks.

RESEARCH PANEL

Panelists are carefully chosen based on their domain expertise and market influence.

Participation in our expert panels is only by invitation. Our project focused panels are constituted of senior executives in business strategy, marketing, sales, and product management at competitive companies worldwide. We also welcome individuals from leading management consulting, venture capital, private equity, investment management and related firms with domain expertise and are actively monitoring specific companies or industries. Our panelists bring unique market perspectives and unbiased intelligence to our ongoing research programs.

Our panelists give 30-minutes a month or a one-time 30-minute participation based on their time and willingness.

  • Complimentary previews of full stack research data for participated
  • Insider access to research programs including engagements and stats from other panelists
  • Unlimited research credits of $1000 per participated project
  • Competitive Intelligence Alerts including engagements from other panelists and validated participants worldwide relevant to your company
  • Interact with other panelists via our MarketGlassTM Data Exchange Platform*
  • BlogX - Panelists can use our blogging platform publish their viewpoints on news relevant to their domain expertise. Platform enables panelists to share their viewpoints on current news and events related to their areas domain expertise with timely and insightful blogs*

* Complete details will be shared with panelists upon formal acceptance.

 GLOBAL EXPERT PANEL

YOUR PRIVACY MATTERS!

Our robust permission-based engagement strategy requires a one-time double opt-in and/or re-consent for all users. We will re-establish consent once a year from date of last use. Both these practices exceed GDPR mandates.

What we store: Primary coordinates such as email, company address and phone. In-house developed influencer rank.
How we store: Encrypted and additionally secured by firewalls.
How we use your data: Only to contact you directly. We never share your coordinates with any individual or entity outside our company for any reason.
Privacy queries: Privacy@StrategyR.com