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West Corporation (USA) - Facts, Figures and Analytical Insights

Abstract

This report presents quick facts about West Corporation, which is principally involved in providing Technology-Enabled Communication Services. Illustrated with 42 tables, the report showcases the company's recent news stories and events, sales performance, key markets and market position as against its competitors operating in the industry.

Code: PCP-63600
Price: $2100
Company Type: Public
Pages: 49
Date: November 2016
Market Data Tables: 42

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Table 1: West Corporation’s Sales by Business Segment Worldwide (2014-2015) in US$ Thousands for Unified Communications Services, Safety Services, Interactive Services, and Specialized Agent Services......4
Table 2: West Corporation’s Sales by Geographic Region Worldwide (2014-2015) in Percentage for Americas-United States, Europe, Middle East & Africa (EMEA), Asia-Pacific, and Americas-Others......5
Table 3: West Corporation’s Sales by Product Segment Worldwide (2013-2014) in US$ Millions for Unified Communications and Communication Services......6
Table 4: West Corporation’s Sales by Geographic Region Worldwide (2013-2014) in Percentage for Americas-United States, Europe, Middle East & Africa (EMEA), Asia-Pacific and Americas-Others......7
Contact Centre Services......11
Table 5: Contact Center Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for In-House, and Outsourced......11
Table 6: Contact Center Agents Market by Region Worldwide (2015) - Percentage Share Breakdown by Volume for Asia-Pacific, Eastern Europe, Japan, Latin America, Middle East and Africa, North America and Western Europe......12
Table 7: Contact Centre Services Market by Sector in Europe (2015) - Percentage Share Breakdown by Value for Automotive, Finance & Insurance, Information & Communication, Professional Services, Public Services, Transportation, and Others......13
Table 8: Contact Centre Services Market by Location in France (2015) - Percentage Share Breakdown by Value for In-house and Outsourced......14
Table 9: Contact Centre Services Market by Type in France (2015) - Percentage Share Breakdown by Value for Business-to-Business (B2B) and Business-to-Consumer (B2C)......15
Table 10: Contact Center Market by Category in the US (2015) - Percentage Share Breakdown by Value for Cloud, and Hosted......16
Table 11: Contact Center Market by Category in the US (2015) - Percentage Share Breakdown by Value for Cloud, and Hosted......17
FTTH Equipment......18
Table 12: Asia-Pacific FTTH Equipment Market (2012-2017) in US$ Million......18
Unified Communications (UCs)......19
Table 13: Unified Communications (UC) Market by Type Worldwide (2015) - Percentage Share Breakdown by Value for Collaboration Apps, UC Services, and UC Systems......19
Table 14: Unified Communications (UC) Services Market by Category in the US (2015) - Percentage Share Breakdown by Value for Hosted Unified Communications (UC) and Applications, IP Connectivity- SIP Trunking, and Multitenant Hosted VoIP (IP Centrex)......20
Table 15: Unified Communications Systems and Infrastructure Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for IM and Presence Servers, IP PBX Systems, IP Phones, Mobile PBX and Fixed-Mobile Convergence (FMC), Video Conferencing, and VoIP Network Infrastructure......21
Video Conferencing Group Systems......22
Table 16: Video Conferencing Group System Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for Executive Systems, Room-Based Systems, and Telepresence Systems......22
Voice over Internet Protocol (VoIP)......23
Table 17: Voice over Internet Protocol (VoIP) Market by Region Worldwide (2015) - Percentage Share Breakdown by Volume for Asia-Pacific, North America, South and East Asia, Western Europe, and Others......23
Table 18: Voice over IP (VoIP) and IP Multimedia Subsystem (IMS) Network Infrastructure Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for Carrier Session Border Controller (SBC), Enterprise Session Border Controller (SBC), IP Multimedia Subsystem (IMS), Softswitch, Voice Application Server, and Voice over IP (VoIP) Gateway......24
Table 19: Voice Over IP (VoIP) Infrastructure Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for Enterprise and Service Provider......25
Table 20: Mobile Voice-over Internet Protocol (VoIP) Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for Native Mobile Voice-over Internet Protocol (VoIP) and Over-the-Top Mobile Voice-over Internet Protocol (VoIP)......26
Table 21: No. of Mobile VoIP Subscribers Worldwide (2015) in Million......27
Table 22: Residential/Small Office/Home Office (SOHO) Voice-over-Internet-Protocol (VoIP) Market Worldwide (2015-2020) in US$ Million......28
Table 23: Business Voice-over-Internet Protocol (VoIP) Subscriptions by Category in the US (2015) - Percentage Market Share Breakdown by Volume for Incumbent Local Exchange Carrier (ILEC) and Non-Incumbent Local Exchange Carrier (ILEC)......29
Contact Center......30
Table 24: Market Shares of Leading Contact Center Service Providers Worldwide (2015) - Percentage Breakdown by Shipments for Avaya Inc., Cisco Systems, Inc., Genesys, Huawei Technologies Co., Ltd., Mitel Networks, and Others......30
Table 25: Market Shares of Leading Contact Center Vendors Worldwide (2015) - Percentage Breakdown by Agent Shipments for Avaya, Inc., Cisco Systems, Inc., Genesys, Huawei Technologies Co., Ltd., Mitel Networks, and Others......31
Table 26: Market Shares of Leading Contact Centre Equipment Manufacturers by Value Sales (2014) - Percentage Share Breakdown for Altitude Software, Aspect Communications Corporation, Avaya, Inc., Cisco Systems, Inc., Enghouse Interactive, Genesys Telecommunications Laboratories, Inc. (Genesys), Huawei Technologies Co., Ltd., Mitel Networks, NEC Corporation, Siemens AG, and Others......32
Fibre-to-the-Home (FTTH)......33
Table 27: Market Shares of Leading Fibre-to-the-Home Providers in North America (2015) - Percentage Breakdown by Value for Alcatel-Lucent S.A., Calix, Inc., Motorola, Inc., and Zhone Technologies, Inc.......33
Table 28: Market Shares of Leading Fibre-to-the-Home (FTTH) Providers in Japan (2014) - Percentage Breakdown by Value Sales for Nippon Telegraph and Telephone East Corporation, Nippon Telegraph and Telephone West Corporation, KDDI Corporation and Others......34
Hosted Internet Protocol Telephony and Uniform Commercial Code Services......35
Table 29: Market Shares of Leading Hosted Internet Protocol Telephony and Uniform Commercial Code Service Providers in North America (2015) - Percentage Share Breakdown by Volume for 8x8, Inc., Comcast Corporation, RingCentral, Inc., Verizon Communications Inc., and Vocalocity (Vonage Holdings Corporation)......35
Table 30: Market Shares of Leading Hosted IP Telephony and Unified Communications and Collaboration (UCC) Services Providers North America (2015) - Percentage Breakdown by Volume for 8x8, Inc., Broadview Networks Holdings, Inc., Comcast Corporation and New Global Telecom Inc. (NGT), RingCentral, Verizon Communications, Inc., and Others......36
Hosting Infrastructure......37
Table 31: Market Shares of Leading Hosting Infrastructure Service Providers in the US (2015) - Percentage Breakdown by Value for AT&T, Inc., CenturyLink, Inc., International Business Machines Corporation (IBM), and Others......37
IP Desk Phone......38
Table 32: Market Shares of Leading IP Desk Phone Manufacturers Worldwide (2015) - Percentage Breakdown by Volume for Avaya, Inc., Cisco Systems, Inc., Mitel Networks, NEC Corporation, Polycom, Inc., ShoreTel, Siemens AG, and Others......38
IP PBX......39
Table 33: Market Shares of Leading IP PBX Vendors Worldwide (2015) - Percentage Breakdown by Value for Alcatel-Lucent, Avaya, Inc., Cisco Systems, Inc., Mitel Networks, NEC Corporation, ShoreTel, Siemens AG, and Others......39
Table 34: Market Shares of Leading IP PBX Vendors Worldwide (2015) - Percentage Breakdown by Volume for Alcatel-Lucent S.A., Avaya, Inc., Cisco Systems, Inc., Mitel Networks, NEC Corporation, Siemens AG, and Others......40
Table 35: Market Shares of Leading IP-PBX (Internet Protocol Private Branch Exchanges) Equipment Manufacturers in North America (2015) - Percentage Breakdown by Volume for Avaya, Inc., Cisco Systems, Inc., Microsoft Corporation, Mitel Networks Corporation, NEC Corporation, and Others......41
IP Phone Services......42
Table 36: Market Shares of Leading IP Phone Service Providers Worldwide (2015) - Percentage Breakdown by Value for Avaya, Inc., Cisco Systems, Inc., Polycom, Inc., and Others......42
Unified Communications Systems......43
Table 37: Market Shares of Leading Unified Communications System Providers Worldwide (2015) - Percentage Breakdown by Value for Avaya, Inc., Cisco Systems, Inc., Siemens AG, and Others......43
Table 38: Market Shares of Leading Unified Communications as a Service (UCaaS) Providers in North America (2015) - Percentage Breakdown by No. of Installed Users for 8x8 Inc., Comcast Corporation, Nextiva, Inc., RingCentral, ShoreTel Sky, Verizon Wireless, Vonage (Vocalocity), and Others......44
Table 39: Market Shares of Leading Unified Communications-as-a-Service (UCaaS) Service Providers in Asia-Pacific (2015) - Percentage Breakdown by Value for BT Group plc, NTT Communications Corporation, Telstra Corporation Ltd., West Corporation, and Others......45
Video Conferencing Services......46
Table 40: Market Shares of Leading Video Conferencing Service Providers Worldwide (2015) - Percentage Breakdown by Value for Cisco Systems, Inc., Polycom, Inc., and Others......46
Table 41: Market Shares of Leading Videoconferencing Group System Vendors Worldwide (2015) - Percentage Breakdown by Value for Cisco Systems, Inc., Polycom, Inc., and Others......47
Voice over IP (VoIP)......48
Table 42: Market Shares of Leading VoIP Gateway Service Providers Worldwide (2015) - Percentage Breakdown by Value for AudioCodes Ltd., Cisco Systems, Inc., NET and Quintum VoIP Gateways, and Others......48