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ServiceNow, Inc. (USA) - Facts, Figures and Analytical Insights

Abstract

This report presents quick facts about ServiceNow, Inc., which is principally involved in Enterprise Cloud Computing Solutions Business. Illustrated with 104 tables, the report showcases the company's recent news stories and events, sales performance, key markets and market position as against its competitors operating in the industry.

Code: PCP-63577
Price: $3500
Company Type: Public
Pages: 111
Date: September 2016
Market Data Tables: 104

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Table 1: ServiceNow, Inc.’s Sales by Geographic Region Worldwide (2014-2015) in Percentage for North America, Europe, and Asia Pacific and Others......6
Cloud Computing......8
Table 2: Cloud Computing Market by Type in Asia-Pacific (2015) - Percentage Share Breakdown by Value for Business, Hosted, Infrastructure as a Service (IaaS), and Web......8
Table 3: Cloud Computing Market by Type in the Europe (2015) - Percentage Share Breakdown by Value for Business, Hosted, Infrastructure as a Service (IaaS), and Web......9
Table 4: Cloud Computing Market by Type in Latin America (2015) - Percentage Share Breakdown by Value for Business, Hosted, Infrastructure as a Service (IaaS), and Web......10
Table 5: Cloud Computing Market by Type in Middle East and Africa (2015) - Percentage Share Breakdown by Value for Business, Hosted, Infrastructure as a Service (IaaS), and Web......11
Table 6: Cloud Computing Market by Type in North America (2015) - Percentage Share Breakdown by Value for Business, Hosted, Infrastructure as a Service (IaaS), and Web......12
Cloud Services......13
Table 7: Cloud Services Market by Region Worldwide (2015) - Percentage Share Breakdown by Value for Asia-Pacific, Europe, Latin America, Middle East and Africa, North America, and Others......13
Table 8: Cloud Services Market by Country Worldwide (2015) - Percentage Share Breakdown by Value for China, and Others......14
Table 9: Cloud Services Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for Business Applications, Hosting, Infrastructure as a service (IaaS), Web Tools and Applications, and Others......15
Table 10: Cloud Services Market by Segment Worldwide (2015) - Percentage Breakdown by Value Sales for Business Process as a Service (BPaaS), Cloud Advertising, Cloud Management & Security, Infrastructure as a Service (IaaS), Platform as a service (PaaS), and Software as a service (SaaS)......16
Table 11: Spending on Cloud Services by Region Worldwide (2015) - Percentage Share Breakdown by Value for Americas, Asia-Pacific, Europe, Middle East and Africa......17
Table 12: Spending on Cloud Services by Category Worldwide (2015) - Percentage Share Breakdown by Value for Custom Application Development, IT Consulting, Network Consulting & Integration and Systems Integration......18
Table 13: Spending on Cloud Services by Layer Worldwide (2015) - Percentage Share Breakdown by Value for Cloud Infrastructure (lass), Cloud Application Platforms (PaaS) and Cloud Application (SaaS)......19
Table 14: Small and Medium Size Business (SMB) Spending on Cloud Services by Category Worldwide (2015) - Percentage Market Share Breakdown by Value for Business Applications, Hosted Communication and Collaboration, Infrastructure as a Service, and Web Presence and Applications......20
Table 15: Cloud Services Market by Type in Brazil (2015) - Percentage Share Breakdown by Value for Business process as a service, Cloud Advertising, Infrastructure as a service, Mgmt / Security services, and Software as a service......21
Table 16: Cloud Services Market in China (2015-2020) in US$ Million......22
Public Cloud Services......23
Table 17: Public Cloud Services Market by Segment Worldwide (2015) - Percentage Share Breakdown by Value for Cloud Advertising, Cloud Application Infrastructure Services (PaaS), Cloud Application Services (SaaS), Cloud Business Process services (BPaaS), Cloud Management and Security Service and Cloud System Infrastructure Services (IaaS)......23
Table 18: Public Cloud Services Market by Category in the Middle East and North America (2015) - Percentage Share Breakdown by Value for Business Process as a Service, Cloud Advertising, Cloud Management/Security Services, Infrastructure as a Service, Platform as a Service, and Others......24
Public Information Technology (IT) Cloud Services......25
Table 19: Public Information Technology (IT) Cloud Services Market by Region Worldwide (2015) - Percentage Share Breakdown by Value for Asia-Pacific (Excluding Japan), Canada, Central and Eastern Europe, Japan, Latin America, Middle East and Africa, United States, and Western Europe......25
Table 20: Spending on Public IT Cloud Services Market by Segment Worldwide (2015) - Percentage Share Breakdown by Value for Infrastructure as a Service, Platform as a Service, and Software as a Service......26
Table 21: Spending on Public IT Cloud Services Worldwide (2015-2020) in US$ Million......27
Cloud System Management......28
Table 22: Global Cloud System Management Market by Company (2014) - Percentage Share Breakdown by Value Sales for CA Technologies, VMWare, BMC, HP, IBM, Microsoft, and Others......28
Backend as a Service (BaaS)......29
Table 23: Global Backend as a Service (BaaS) Market (2012-2017) in US$ Million......29
Human Resource (HR) Management Services......30
Table 24: Human Resource (HR) Management Services by Type Worldwide (2015) - Percentage Share Breakdown by Value for Business Process Outsourcing (BPO) Services, Consulting Services, and Processing Services......30
Table 25: Human Resource (HR) Management Services by Type in the US (2015) - Percentage Share Breakdown by Value for Business Process Outsourcing (BPO) Services, Consulting Services, and Processing Services......31
Customer Relationship Management (CRM)......32
Table 26: Customer Relationship Management (CRM) and Business Process Outsourcing (BPO) Market by Country in Latin America (2015) - Percentage Share Breakdown by Value for Argentina, Brazil, Central America and Caribbean, Chile, Colombia, Mexico, and Peru......32
Table 27: Customer Relationship Management (CRM) Customer Service and Support Market Worldwide (2015-2020) in US$ Million......33
Table 28: Customer Relationship Management (CRM) Marketing Automation Market Worldwide (2015-2020) in US$ Million......34
Table 29: Customer Relationship Management (CRM) Sales Market Worldwide (2015-2020) in US$ Million......35
Table 30: Customer Relationship Management(CRM) Agent Market by Industry in Latin America (2015) - Percentage Share Breakdown by Volume for Financial Services, Telecom and IT and Others......36
Table 31: Customer Relationship Management (CRM) Agent Market by Industry in the US (2015) - Percentage Share Breakdown by Seats for Financial Services, Telecom and IT and Others......37
Facilities Management......38
Table 32: Facility Management Market by Category in the UK (2015) - Percentage Share Breakdown by Value Sales for In-House Services, Multi-Services, Single Services, and Total Facilities Management......38
Outsourced Facilities Management......39
Table 33: Outsourced Facility Management Market by Delivery in the UK (2015) - Percentage Share Breakdown by Value Sales for Bundled Service, Single Service, and Total Facilities Management......39
Table 34: Outsourced Facility Management Market by Type in the UK (2015) - Percentage Share Breakdown by Value Sales for Private in-House, Private Outsourced, Public in-House, Public Outsourced, Regulated in-House, and Regulated Outsourced......40
Facilities Services......41
Table 35: Facilities Services Market by Sector in Australia (2015) - Percentage Share Breakdown by Value for Base and Township, Commercial and Leisure, Health, Education and Government, and Laundry and Linen......41
Table 36: Facilities Services Market by Type in Australia (2015) - Percentage Share Breakdown by Value for Insourced, and Outsourced......42
Table 37: Facilities Services Market by Sector in New Zealand (2015) - Percentage Share Breakdown by Value for Base & Township, Commercial & Leisure, and Health, Education & Government......43
Outsourced Facility Services......44
Table 38: Outsourced Facility Service Market by Region Worldwide (2015) - Percentage Share Breakdown by Value Sales for Asia, Eastern Europe, Latin America, North America, Western Europe, and Rest of the World......44
Table 39: Outsourced Facility Services Market by Category Worldwide (2015) - Percentage Share Breakdown by Value Sales for Catering, Cleaning, Property, Security, Support, and Others......45
Financial Information Services......46
Table 40: Financial Information Services Market by Business Type Worldwide (2015) - Percentage Share Breakdown by Value Sales for Credit Rating Agencies, Diversified Financial Aggregators, Exchanges, Financial Data and Analytics, Indices, and Benchmarks......46
Business Process Management Platform as a Service (BPM PaaS)......47
Table 41: Global Business Process Management Platform as a Service (BPM PaaS) Market (2012-2017) in US$ Million......47
Legal Services......48
Table 42: Legal Services Market by Region Worldwide (2015) - Percentage Share Breakdown by Value for Africa & Middle East, Asia-Pacific, Europe, Latin America, and North America......48
Table 43: Legal Services Revenue by Segment Worldwide (2015) - Percentage Share Breakdown by Value for Academic, Corporation, Government, Large Law Firms, and Small Law Firms......49
Table 44: Legal Services Revenue by Category Worldwide (2015) - Percentage Share Breakdown by Value for Advertising, Subscriptions, Transactional, and Others......50
Personal Legal Services......51
Table 45: Market Shares of Leading Personal Legal Services Providers in Australia (2015) - Percentage Share Breakdown by Value for Maurice Blackburn, Shine Lawyers, Slater and Gordon, and Others......51
Information Technology (IT) Services......52
Table 46: Information Technology Services (ITS) Market by Region Worldwide (2015) - Percentage Share Breakdown by Value for Asia-Pacific, Latin America, North America, Western Europe, and Others......52
Table 47: Spending on IT Services by Region Worldwide (2015) - Percentage Market Share Breakdown by Value for Americas, Asia-Pacific and Europe, Middle East Africa......53
Table 48: Spending on Information Technology (IT) Service Market by Country Worldwide (2015) - Percentage market Share Breakdown by Value for Australia, Canada, France, Germany, Japan, United Kingdom, United States, and Others......54
Table 49: Information Technology Services (ITS) Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for Business Process Outsourcing (BPO), Consulting, Implementation, IT Outsourcing (ITO), and Product Support......55
Table 50: Information Technology Services (ITS) Market by Industry (2015) - Percentage Breakdown by Value for Banking, Financial Services and Insurance (BFSI), Communication, Media and Services (CMS), Government, Manufacturing and Natural Resources (MNR), Retail, and Others......56
Table 51: IT Service Market by Type Worldwide (2015) - Percentage Breakdown by Value Sales for Outsourcing, Project-based services and Support and Training......57
Table 52: Small and Medium Size Business (SMB) Spending on Information Technology (IT) Services by Category Worldwide (2015) - Percentage Market Share Breakdown by Value for Business Applications, Hosted Communication and Collaboration, Infrastructure as a Service, and Web Presence and Applications......58
Table 53: Spending on Information Technology (IT) Service Market by Industry Worldwide (2015) - Percentage Share Breakdown by Value for Banking and Securities, Communications, Media and Services, Government, Insurance, Manufacturing and Natural Resources, Retail, Wholesale Trade, and Others......59
Table 54: Spending on Information Technology (IT) Services by Category in China (2015) - Percentage Market Share Breakdown by Value for Banking and Securities, Communications, Media and Services, Government, Manufacturing and Natural Resources, Utilities, and Others......60
Table 55: Spending on IT Services by Segment in Europe (2015) - Percentage Market Share Breakdown by Value for Banks, Insurance, Public Institutions, and Others......61
Table 56: Information Technology Services (ITS) Market by Segment in Israel (2015) - Percentage Breakdown by Value for Implementation, IT Consulting, Operations Management, Support Services, Training and Education......62
Table 57: IT Service Market by Category in Italy (2015) - Percentage Share Breakdown by Value for Application Outsourcing, Business Process as a Service (BPaaS), Cloud Services, Consulting, Hardware, Implementation, Infrastructure Outsourcing, Software Support, and Traditional Business Process Outsourcing (BPO)......63
Table 58: Information Technology (IT) Services Market by Segment in Japan (2015) - Percentage Share Breakdown for Information Processing Services, IT Outsourcing, Network Services, SI Services, Software Development, Software Product Development and Sales, and Other IT Services......64
Table 59: Information Technology (IT) Services Market by Country in Latin America (2015) - Percentage Share Breakdown by Value Sales for Brazil, Chile, Mexico, and Others......65
Table 60: Information Technology Services (ITS) Market by Segment in Poland (2015) - Percentage Share Breakdown by Value for Implementation, IT Consulting, Operations Management, Support Services, and Training and Education......66
Table 61: Spending on IT Services by Channel in the US (2015) - Percentage Market Share Breakdown by Value for Direct, and Indirect......67
Cloud Computing Services......68
Table 62: Market Shares of Leading Public Cloud Computing Services Providers in Japan (2015) - Percentage Breakdown by Value for Amazon Data Service Japan, Internet Initiative Japan (IIJ) Co., NTT Communications Corporation, and Others......68
Table 63: Market Shares of Leading Cloud Computing Services Providers in the US (2015) - Percentage Breakdown by Value for Amazon.com, Inc., Google, Inc., Microsoft Corporation, Yahoo, Inc., and Others......69
Cloud Services......70
Table 64: Market Shares of Leading Cloud Service Providers in China (2015) - Percentage Breakdown by Value for Cloud Hub (Pty) Ltd., K3 Business Technology Group plc, Kuaidi100.com, Youshang.com, and Others......70
Backend as a Service (BaaS)......71
Table 65: Market Shares of Leading BaaS Players Worldwide (2014) - Percentage Breakdown by Value Sales for Parse, Sencha, mobDB, Buddy, CloudMine, Appcelerator, StackMob, Flurry, and Others......71
Business Process Management......72
Table 66: Market Shares of Leading Business Process Management Software Producers Worldwide (2014) - Percentage Breakdown by Value for Adobe Systems, Inc., Appian Corporation, Fujitsu Ltd., Global360 (Open Text Corporation), International Business Machines Corporation (IBM), Metastorm, Inc. (Open Text Corporation), Oracle Corporation, Pegasystems, Inc., Software AG, TIBCO Software, Inc. and Others......72
Table 67: Market Shares of Leading Business Process Management Suite Companies Worldwide (2014) - Percentage Share Breakdown by Value for Adglobal360 India Private, Ltd., Adobe Systems Incorporated, Appian Corporation, DST Systems, Inc., EMS Software Solutions, Fujitsu, Ltd., International Business Machines Corporation, The, Metastorm, Inc., OpenText Corporation, Oracle Corporation, The, Pegasyst, Ltd., Software AG, TIBCO Software, Inc., and Others......73
Table 68: Market Shares of Leading Business Management Application Providers by Value Sales Worldwide (2014) - Percentage Breakdown for Infor, Lawson, Inc., Microsoft Corporation, Oracle Corporation, Sage Group Plc, SAP AG and Others......74
Customer Relationship Management and Business Process Outsourcing......75
Table 69: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Argentina (2015) - Percentage Breakdown by Value for Atento S.A. and Others......75
Table 70: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Brazil (2015) - Percentage Breakdown by Value for Atento S.A. and Others......76
Table 71: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Chile (2015) - Percentage Breakdown by Value for Atento S.A. and Others......77
Table 72: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Colombia (2015) - Percentage Breakdown by Value for Atento S.A. and Others......78
Table 73: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Mexico (2015) - Percentage Breakdown by Value for Atento S.A. and Others......79
Table 74: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Peru (2015) - Percentage Breakdown by Value for Atento S.A. and Others......80
Table 75: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Spain (2015) - Percentage Breakdown by Value for Atento S.A. and Others......81
Facilitate Management Services......82
Table 76: Market Shares of Leading Facility Management Service Providers by Value Sales Worldwide (2014) - Percentage Breakdown for Aramark Corporation, Compass Group Plc, G4S Plc, ISS A/S (Integrated Service Solutions), Securitas AB, Sodexo S.A., and Others......82
Table 77: Market Shares of Leading Facilitate Management Service Providers in the UK (2014) - Percentage Breakdown by Value for Carillion Plc, Compass Group Plc, G4S Plc, Interserve Plc, ISS Integrated Facility Services Pvt. Ltd., Johnson Controls, Inc., Mitie Group Plc, Sodexo S.A. and Others......83
Table 78: Market Shares of Leading Facility Management Service Providers by Value Sales in the US (2014) - Percentage Breakdown for ABM Industries, Inc. and Others......84
Information Technology (IT) Services......85
Table 79: Market Shares of Leading Information Technology (IT) Services Providers for Retail by Value Sales Worldwide (2015) - Percentage Breakdown for Accenture Plc, Cognizant Technology Solutions Corporation, HCL Technologies Ltd., Infosys Ltd., Tata Consultancy Services Limited (TCS), Wipro Ltd., and Others......85
Table 80: Market Shares of Leading Information Technology Service (ITS) Providers for Consulting Worldwide (2015) - Percentage Breakdown by Value for Accenture Plc, Deloitte, Ernst & Young Global Limited (EY), International Business Machines Corporation (IBM), KPMG, PricewaterhouseCoopers (PwC), and Others......86
Table 81: Market Shares of Leading Information Technology Service (ITS) Providers for Implementation Worldwide (2015) - Percentage Breakdown by Value for Accenture Plc, Cap Gemini S.A, Fujitsu Ltd., Hitachi, Ltd., International Business Machines Corporation (IBM), Lockheed Martin, NTT DATA Corporation, and Others......87
Table 82: Market Shares of Leading Information Technology Service (ITS) Providers Worldwide (2015) - Percentage Breakdown by Value Sales for Accenture Plc, Cognizant Technology Solutions, Genpact Ltd., HCL Technologies Limited, Infosys Ltd., Samsung SDS Co., Ltd., Tata Consultancy Services Limited (TCS), and Wipro Ltd.......88
Table 83: Market Shares of Leading Information Technology Service Providers for Communication, Media and Services (CMS) Worldwide (2015) - Percentage Breakdown by Value for Accenture Plc, Deloitte Touche Tohmatsu Limited, Hewlett-Packard Company, International Business Machines Corporation (IBM), Oracle Corporation, and Others......89
Table 84: Market Shares of Leading Information Technology Service Providers for Financials Worldwide (2015) - Percentage Breakdown by Value for Accenture Plc, Cognizant Technology Solutions, Deloitte, Fidelity National Information Services (FIS), Hewlett-Packard Company, International Business Machines Corporation (IBM), Tata Consultancy Services Limited (TCS), and Others......90
Table 85: Market Shares of Leading Information Technology Service Providers for Government Worldwide (2015) - Percentage Breakdown by Value for Computer Sciences Corporation (CSC), Fujitsu Ltd., Hewlett-Packard Company, International Business Machines Corporation (IBM), Lockheed Martin, Northrop Grumman Corporation, and Others......91
Table 86: Market Shares of Leading Information Technology Service Providers for Manufacturing and Natural Resources (MNR) Worldwide (2015) - Percentage Breakdown by Value for Accenture Plc, Hewlett-Packard Company, International Business Machines Corporation (IBM), and Others......92
Table 87: Market Shares of Leading Information Technology Service Providers in Asia- Pacific (2015) - Percentage Breakdown by Value for Hewlett-Packard Company, International Business Machines Corporation (IBM), Lockheed Martin, and Others......93
Table 88: Market Shares of Leading Information Technology (IT) Services Providers by Value Sales in Canada (2014) - Percentage Breakdown for Accenture Plc, Amdocs Ltd., Automatic Data Processing Company, Bell Canada, Cap Gemini S.A., CGI Group, Inc., Deloitte Touche Tohmatsu Ltd., Hewlett-Packard Company(HP), International Business Machines Corporation(IBM), Xerox Corporation Ltd., and Others......94
Table 89: Market Shares of Leading Information Technology (IT) Service Providers for Manufacturing and Natural Resources in China (2015) - Percentage Breakdown by Value Sales for Fujitsu Ltd., Hewlett-Packard Company, International Business Machines Corporation, Samsung SDS, and Others......95
Table 90: Market Shares of Leading Information Technology (IT) Services Providers for Communications, Media and Services in China (2015) - Percentage Breakdown by Value Sales for Hewlett-Packard Company, International Business Machines Corporation, and Others......96
Table 91: Market Shares of Leading Information Technology (IT) Services Providers for Finance in China (2015) - Percentage Breakdown by Value Sales for Digital China, Hewlett-Packard Company, International Business Machines Corporation, and Others......97
Table 92: Market Shares of Leading Information Technology (IT) Services Providers for Government in China (2015) - Percentage Breakdown by Value Sales for Digital China, International Business Machines Corporation, and Others......98
Table 93: Market Shares of Leading Information Technology (IT) Services Providers in China (2015) - Percentage Breakdown by Value Sales for Hewlett-Packard Company, International Business Machines Corporation, and Others......99
Table 94: Market Shares of Leading Information Technology (IT) Service Companies in Denmark (2015) - Percentage Breakdown by Value for Accenture Plc, Computer Sciences Corporation (CSC), International Business Machines Corporation (IBM), KMD, NNIT A/S, and Others......100
Table 95: Market Shares of Leading Information Technology (IT) Services Providers by Value Sales in Japan (2014) - Percentage Breakdown for Fujitsu Ltd., Hitachi, Ltd., International Business Machines Corporation (IBM), IT Holdings Corporation, NEC Corporation, NTT DATA Corporation, and Others (Includes Nomura Research Institute, Ltd., Ricoh Company, Canon Marketing Japan, Inc., SCSK Corporation, ITOCHU Techno-Solutions Corporation, Nihon Unisys, Ltd., Otsuka Holdings Co., Ltd., NTT Communications Corporation, and Hewlett- Packard Company)......101
Table 96: Market Shares of Leading IT Services Companies in Japan (2014) - Percentage Breakdown by Value for Canon Marketing Japan, Inc., Fujitsu, Ltd., Hewlett-Packard Company, Hitachi, Ltd., IBM Japan, Ltd., IT Holdings Corporation, ITOCHU Techno-Solutions Corporation, NEC Corporation, Nihon Unisys, Ltd., Nippon Telegraph and Telephone Corporation, Nomura Research Institute, Ltd., NTT Data Corporation, Otsuka Holdings Co., Ltd., Ricoh Company, Ltd., The, SCSK Corporation, and Others......102
Table 97: Market Shares of Leading Information Technology Service Providers in Latin America (2015) - Percentage Breakdown by Value for Accenture Plc, Atento, Hewlett-Packard Company, Indra Sistemas, S.A., International Business Machines Corporation (IBM), and Others......103
Table 98: Market Shares of Leading Information Technology (IT) Services Providers by Value Sales in North America (2014) - Percentage Breakdown for Accenture Plc,Cap Gemini S.A., Computer Sciences Corporation, Fujitsu Ltd., Hewlett-Packard Company (HP), International Business Machines Corporation (IBM), Lockheed Martin Corporation, NTT DATA Corporation and Others......104
Table 99: Market Shares of Leading Information Technology Service Providers in North America (2015) - Percentage Breakdown by Value for Hewlett-Packard Company, International Business Machines Corporation (IBM), and Others......105
Table 100: Market Shares of Leading Information Technology Service (ITS) Providers in Poland (2015) - Percentage Breakdown by Value for Asseco Poland SA, Hewlett-Packard Polska, IBM Polska and Others......106
Table 101: Market Shares of Leading Information Technology (IT) Service Providers in South Korea (2015) - Percentage Breakdown by Value for LG CNS, Posco ICT Company Ltd., Samsung SDS Co., Ltd., SK C&C, and Others......107
Table 102: Market Shares of Leading Healthcare IT Service Companies in the US (2014) - Percentage Breakdown by Value Sales for Allscripts Healthcare Solutions, Inc., Cerner Corporation, Computer Programs and Systems, Inc. (CPSI), Epic Systems Corporation, Healthcare Management Solutions, Inc., Healthland, Inc., McKesson Corporation, Medical Information Technology, Inc., NextGen Healthcare Information Systems, LLC, Siemens AG and Others......108
Table 103: Market Shares of Leading Information Technology Service Providers in Western Europe (2015) - Percentage Breakdown by Value for Hewlett-Packard Company, International Business Machines Corporation (IBM), and Others......109
Table 104: ServiceNow, Inc.’s Sales by Geographic Region Worldwide (2013-2014) in Percentage for North America, Europe and Asia-Pacific and Others......110