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Capita Plc (UK) - Facts, Figures and Analytical Insights

Abstract

This report presents quick facts about Capita Plc, which is principally involved in providing Customer, Business and Professional Support Services. Illustrated with 38 tables, the report showcases the company's recent news stories and events, sales performance, key markets and market position as against its competitors operating in the industry.

Code: PCP-63519
Price: $1900
Company Type: Public
Pages: 47
Date: October 2016
Market Data Tables: 38

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Table 1: Capita Plc's Sales by Customer Worldwide (2014-2015) in £ Millions for Public Sector (Central Government, Defence, Education, Health, Justice and Emergency Services, and Local Government), and Private Sector (Financial Services, Insurance, Life and Pensions, Other Private Sector, and Retail, Utilities and Telecoms)......9
Table 2: Capita Plc's Sales by Business Segment Worldwide (2015) in Percentage for Digital & Software Solutions, Integrated Services, Local Government, Property & Health, Workplace Services, IT Enterprise Services, Asset Services, Customer Management, Capita Europe, and Insurance & Benefits Services......10
Table 3: Capita Plc's Sales by Geographic Region Worldwide (2014-2015) in Percentage for United Kingdom, and Non-United Kingdom......11
Table 4: Capita Plc's Sales by Customer Worldwide (2013-2014) in Percentage for Public Sector (Local Government, Central Government, Education, Health, Justice and Emergency Services and Defence), Private Sector (Other Private Sector, Life and Pensions, Retail, Utilities and Telecoms, Financial Services and Insurance)......12
Business Process Outsourcing (BPO)......13
Table 5: Global Outsourcing Market by Product Segment (2015) - Percentage Share Breakdown for Application Management (AM), Application Development (AD), Business Process Outsourcing (BPO), Consulting Services, Infrastructure Management Services (IMS), System Integration (SI), and Others......13
Table 6: Business Process Outsourcing (BPO) Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for CRM Business Process Outsourcing (BPO), Finance and Accounting, Human Resources, Human Resources Processing, and Procurement......14
Table 7: Business Process Outsourcing (BPO) Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for In-House, and Outsourced......15
Table 8: Business Process Outsourcing (BPO) Market by Type Worldwide (2015) - Percentage Share Breakdown by Value for Business Process as a Service (BPaaS), and Traditional Business Process Outsourcing (BPO)......16
Table 9: Business Process Outsourcing (BPO) Market by Region in Europe,Middle East and Africa (EMEA) (2015) - Percentage Share Breakdown by Value for UK Public Sector, and Other EMEA Public Sector......17
Table 10: Business Process Outsourcing (BPO) Market by Type in the UK (2015) - Percentage Share Breakdown by Value for Commercial Sector, and Public Sector......18
Contact Centre Services......19
Table 11: Contact Center Agents Market by Region Worldwide (2015) - Percentage Share Breakdown by Volume for Asia-Pacific, Eastern Europe, Japan, Latin America, Middle East and Africa, North America and Western Europe......19
Table 12: Contact Center Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for In-House, and Outsourced......20
Table 13: Contact Center Market by Category in the US (2015) - Percentage Share Breakdown by Value for Cloud, and Hosted......21
Table 14: Contact Centre Services Market by Sector in Europe (2015) - Percentage Share Breakdown by Value for Automotive, Finance & Insurance, Information & Communication, Professional Services, Public Services, Transportation, and Others......22
Table 15: Contact Centre Services Market by Location in France (2015) - Percentage Share Breakdown by Value for In-house and Outsourced......23
Table 16: Contact Centre Services Market by Type in France (2015) - Percentage Share Breakdown by Value for Business-to-Business (B2B) and Business-to-Consumer (B2C)......24
Finance and Accounting Business Process Outsourcing......25
Table 17: Finance and Accounting Business Process Outsourcing Market by Industry Segment Worldwide (2015) - Percentage Share Breakdown by Value for Banking and Insurance, Energy and Utilities, Entertainment, Media and Publishing, Manufacturing, Retail and Hospitality, Telecom, Software and Hi-Tech, and Others......25
Human Resource Business Process Outsourcing (HR BPO)......26
Table 18: Human Resource Business Process Outsourcing (HR BPO) Market by Category in the US (2015) - Percentage Share Breakdown by Value for Benefits Administration Recruiting, Education and Training, Payroll, Recruiting, Workforce Administration and Others......26
Human Resource (HR) Management Services......27
Table 19: Human Resource (HR) Management Services by Type Worldwide (2015) - Percentage Share Breakdown by Value for Business Process Outsourcing (BPO) Services, Consulting Services, and Processing Services......27
Table 20: Human Resource (HR) Management Services by Type in the US (2015) - Percentage Share Breakdown by Value for Business Process Outsourcing (BPO) Services, Consulting Services, and Processing Services......28
Business Process Outsourcing (BPO)......29
Table 21: Market Shares of Leading Business Process Outsourcing (BPO) Companies Worldwide (2015) - Percentage Breakdown by Value for Accenture Plc, ADP, LLC., Capita Plc, Fidelity National Information Services (FIS), First Data Corporation, Xerox Corporation, and Others......29
Table 22: Market Shares of Leading Information Technology Service (ITS) Providers for Business Process Outsourcing (BPO) Worldwide (2015) - Percentage Breakdown by Value for Automatic Data Processing (ADP), Fidelity National Information Services (FIS), First Data Corporation, Xerox Corporation, and Others......30
Table 23: Market Shares of Leading Business Process Outsourcing Service Providers in Brazil (2015) - Percentage Share Breakdown by Value for Atento S.A., Contax Participacoes S.A., Teleperformance S.A., Tivit Terceirização de Processos, Serviços e Tecnologia S.A., and Others......31
Table 24: Market Shares of Leading Business Process Outsourcing (BPO) Companies in the UK (2014) - Percentage Breakdown by Value for Accenture Plc, Atos Technologies Pvt, Ltd., Capita plc, Serco Group Plc, Xerox Services, and Others......32
Contact Centers......33
Table 25: Market Shares of Leading Contact Center Service Providers Worldwide (2015) - Percentage Breakdown by Shipments for Avaya Inc., Cisco Systems, Inc., Genesys, Huawei Technologies Co., Ltd., Mitel Networks, and Others......33
Table 26: Market Shares of Leading Contact Center Vendors Worldwide (2015) - Percentage Breakdown by Agent Shipments for Avaya, Inc., Cisco Systems, Inc., Genesys, Huawei Technologies Co., Ltd., Mitel Networks, and Others......34
Customer Relationship Management and Business Process Outsourcing......35
Table 27: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Argentina (2015) - Percentage Breakdown by Value for Atento S.A. and Others......35
Table 28: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Brazil (2015) - Percentage Breakdown by Value for Atento S.A. and Others......36
Table 29: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Chile (2015) - Percentage Breakdown by Value for Atento S.A. and Others......37
Table 30: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Colombia (2015) - Percentage Breakdown by Value for Atento S.A. and Others......38
Table 31: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Mexico (2015) - Percentage Breakdown by Value for Atento S.A. and Others......39
Table 32: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Peru (2015) - Percentage Breakdown by Value for Atento S.A. and Others......40
Table 33: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Spain (2015) - Percentage Breakdown by Value for Atento S.A. and Others......41
Finance and Accounting Business Process Outsourcing......42
Table 34: Market Shares of Leading Finance and Accounting Business Process Outsourcing Service Providers Worldwide (2015) - Percentage Breakdown by Value for Accenture Plc, Cap Gemini S.A, Genpact, Hewlett-Packard Company (HP), International Business Machines Corporation (IBM), Sopra Steria Group SA, WNS Global, and Others......42
Human Resource Business Process Outsourcing (HR BPO)......43
Table 35: Market Shares of Leading Human Resource Business Process Outsourcing (HR BPO) Companies Worldwide (2014) - Percentage Breakdown by Value for Accenture Plc, ADP, LLC, Aon Plc, Ceridian HCM, Inc., FMR LLC, International Business Machines Corporation (IBM), NorthgateArinso, Inc., Paychex, Inc., and Xerox Corporation......43
Registry......44
Table 36: Market Shares of Leading Registry Companies in the UK (2014) - Percentage Breakdown by Value for Bank of New York Mellon Corporation, Capita Plc, Computershare Limited, Equiniti Group, and Others......44
Table 37: Capita Plc's Sales by Geographic Region Worldwide (2014) in Percentage for United Kingdom and Non-United Kingdom......45
Table 38: Capita Plc's Sales by Business Segment Worldwide (2013-2014) in Percentage for Health & Wellbeing, IT Services, Justice & Secure Services, Professional Services, Property & Infrastructure, Workplace Services, Asset Services, Customer Management & International and Insurance & Benefit Services......46