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inContact, Inc. (USA) - Facts, Figures and Analytical Insights

Abstract

This report presents quick facts about inContact, Inc., which is principally involved in providing Cloud Contact Center Software Solutions. Illustrated with 30 tables, the report showcases the company's recent news stories and events, sales performance, key markets and market position as against its competitors operating in the industry.

Code: PCP-44857
Price: $1500
Company Type: Public
Pages: 33
Date: January 2016
Market Data Tables: 30

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Table 1: incontact, Inc.'s Sales by Business Segment (2013-2014) in Percentage for Software Applications and Network Connectivity of all Voice and Data Services......3
Contact Centers......4
Table 2: Contact Center Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for In-House, and Outsourced......4
Table 3: Contact Center Market by Category in the US (2015) - Percentage Share Breakdown by Value for Cloud, and Hosted......5
Table 4: Contact Center Market by Category in the US (2015) - Percentage Share Breakdown by Value for Cloud, and Hosted......6
Table 5: Contact Center Software Market by Technology in the USA (2015) - Percentage Share Breakdown by Value for Automated Call Distributor (ACD), Interactive Voice Response (IVR), Out Bound Dialer, and Others......7
Table 6: Contact Center Agents Market by Region Worldwide (2015) - Percentage Share Breakdown by Volume for Asia-Pacific, Eastern Europe, Japan, Latin America, Middle East and Africa, North America and Western Europe......8
Outsourced Contact Centers......9
Table 7: Outsourced Contact Center Market by Region Worldwide (2015) - Percentage Share Breakdown by Value for United States, and Rest of World......9
Table 8: Outsourced Contact Center Market by Location in the US (2015) - Percentage Share Breakdown by Value for Offshore, and Onshore......10
Cloud Data Centre Workloads......11
Table 9: Cloud Data Centre Workloads Market by Region Worldwide (2015) - Percentage Share Breakdown by Value for Asia-Pacific, Europe, Latin America, Middle East and Africa, and North America......11
Table 10: Cloud Data Centre Workloads Market by Segment in the US (2015) - Percentage Share Breakdown by Value for Cloud Data Centre, and Traditional Data Centre......12
Cloud Services......13
Table 11: Cloud Market by Region Worldwide (2015) - Percentage Share Breakdown by Value for Asia-Pacific, Europe, Latin America, Middle East & Africa, and North America......13
Table 12: Cloud Services Market by Region Worldwide (2015) - Percentage Share Breakdown by Value for Asia-Pacific, Europe, Latin America, Middle East and Africa, North America, and Others......14
Table 13: Cloud Services Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for Business Applications, Hosting, Infrastructure as a service (IaaS), Web Tools and Applications, and Others......15
Table 14: Cloud Services Market by Segment Worldwide (2014) - Percentage Breakdown by Value Sales for Business Process as a Service (BPaaS), Cloud Advertising, Cloud Management & Security, Infrastructure as a Service (IaaS), Platform as a service (PaaS), and Software as a service (SaaS)......16
Table 15: Cloud Services Market by Type in Brazil (2015) - Percentage Share Breakdown by Value for Business process as a service, Cloud Advertising, Infrastructure as a service, Mgmt / Security services, and Software as a service......17
Cloud Security Services......18
Table 16: Cloud Security Services Market by Segment Worldwide (2015) – Percentage Share Breakdown by Value for Identity Access Management, Remote Vulnerability Management, Secure Email Gateway, Secure Web Gateway, Security Information Event Management, and Others......18
Cloud Computing......19
Table 17: Cloud Computing Market by Type in North America (2015) - Percentage Share Breakdown by Value for Business, Hosted, Infrastructure as a Service (IaaS), and Web......19
Table 18: Cloud Computing Market by Type in the Europe (2015) - Percentage Share Breakdown by Value for Business, Hosted, Infrastructure as a Service (IaaS), and Web......20
Table 19: Cloud Computing Market by Type in Asia-Pacific (2015) - Percentage Share Breakdown by Value for Business, Hosted, Infrastructure as a Service (IaaS), and Web......21
Table 20: Cloud Computing Market by Type in Latin America (2015) - Percentage Share Breakdown by Value for Business, Hosted, Infrastructure as a Service (IaaS), and Web......22
Table 21: Cloud Computing Market by Type in Middle East and Africa (2015) – Percentage Share Breakdown by Value for Business, Hosted, Infrastructure as a Service (IaaS), and Web......23
Private Cloud Servers......24
Table 22: Global Private Cloud Server Revenues (2012-2017) in US$ Million......24
Table 23: Global Private Cloud Server Shipments (2012-2017) in '000’s of Units......25
Cloud System Management......26
Table 24: Global Cloud System Management Market by Company (2014) - Percentage Share Breakdown by Value Sales for CA Technologies, VMWare, BMC, HP, IBM, Microsoft, and Others......26
Infrastructure-as-a-Service (Cloud)......27
Table 25: Infrastructure-as-a-Service (Cloud) Market by Region Worldwide (2015) - Percentage Share Breakdown by Value for Asia-Pacific, Europe, Latin America, Middle East and Africa, and North America......27
Cloud Storage......28
Table 26: Storage Market by Segment Worldwide (2015) - Percentage Share Breakdown by Value for Cloud Infrastructure, and Storage Services......28
Contact Centers......29
Table 27: Market Shares of Leading Contact Center Service Providers Worldwide (2015) - Percentage Breakdown by Shipments for Avaya Inc., Cisco Systems, Inc., Genesys, Huawei Technologies Co., Ltd., Mitel Networks, and Others......29
Table 28: Market Shares of Leading Contact Center Vendors Worldwide (2015) - Percentage Breakdown by Agent Shipments for Avaya, Inc., Cisco Systems, Inc., Genesys, Huawei Technologies Co., Ltd., Mitel Networks, and Others......30
Workforce Optimization (WFO)......31
Table 29: Market Shares of Leading Workforce Optimization (WFO) Service Providers Worldwide (2015) - Percentage Breakdown by Value for Aspect Software, Enghouse Interactive, inContact, Inc., Interactive Intelligence, Inc., NICE Systems, Verint Systems, and Others......31
Table 30: inContact, Inc.’s Sales by Business Segment Worldwide (2013) in Percentage for Software and Network Connectivity......32