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Interactive Intelligence Group, Inc. (USA) - Facts, Figures and Analytical Insights

Abstract

This report presents quick facts about Interactive Intelligence Group, Inc., which is principally involved in providing Software and Cloud Services. Illustrated with 25 tables, the report showcases the company's recent news stories and events, sales performance, key markets and market position as against its competitors operating in the industry.

Code: PCP-09688
Price: $1250
Company Type: Public
Pages: 31
Date: October 2016
Market Data Tables: 25

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Table 1: Interactive Intelligence, Inc.’s Revenues by Category Worldwide (2014-2015) in Percentage for Recurring, License and Hardware, and Services (Include Professional and Education Services Fees)......5
Table 2: Interactive Intelligence, Inc.’s Sales by Geographic Region Worldwide (2014-2015) in Percentage for Americas, Europe, Middle East and Africa, and Asia-Pacific......6
Hosted Voice-over-Internet-Protocol (VoIP) and Unified Communications (UC)......8
Table 3: Hosted Voice-over-Internet-Protocol (VoIP) and Unified Communications (UC) Market in North America (2015-2020) in US$ Million......8
Voice over IP (VoIP) and IP Multimedia Subsystem (IMS) Networks......9
Table 4: Voice over IP (VoIP) and IP Multimedia Subsystem (IMS) Network Infrastructure Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for Carrier Session Border Controller (SBC), Enterprise Session Border Controller (SBC), IP Multimedia Subsystem (IMS), Softswitch, Voice Application Server, and Voice over IP (VoIP) Gateway......9
Telecom Software......10
Table 5: Telecom Software Market by Service Type Worldwide (2015) - Percentage Share Breakdown by Value for Assurance, Billing, Care, Fulfilment, Middleware, Network Managed Systems and Service Delivery Platform......10
Unified Communications (UCs)......11
Table 6: Unified Communications (UC) Implementation Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for Hosted, Hybrid, and On-Premises......11
Table 7: Unified Communications (UC) Market by Type Worldwide (2015) - Percentage Share Breakdown by Value for Collaboration Apps, UC Services, and UC Systems......12
Table 8: Unified Communications (UC) Services Market by Category in the US (2015) - Percentage Share Breakdown by Value for Hosted Unified Communications (UC) and Applications, IP Connectivity- SIP Trunking, and Multitenant Hosted VoIP (IP Centrex)......13
Table 9: Unified Communications Systems and Infrastructure Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for IM and Presence Servers, IP PBX Systems, IP Phones, Mobile PBX and Fixed-Mobile Convergence (FMC), Video Conferencing, and VoIP Network Infrastructure......14
Contact Center Software......15
Table 10: Contact Center Software Market by Technology in the USA (2015) - Percentage Share Breakdown by Value for Automated Call Distributor (ACD), Interactive Voice Response (IVR), Out Bound Dialer, and Others......15
Contact Centre Services......16
Table 11: Contact Centre Services Market by Sector in Europe (2015) - Percentage Share Breakdown by Value for Automotive, Finance & Insurance, Information & Communication, Professional Services, Public Services, Transportation, and Others......16
Table 12: Contact Center Market by Category in the US (2015) - Percentage Share Breakdown by Value for Cloud, and Hosted......17
Table 13: Contact Center Market by Category in the US (2015) - Percentage Share Breakdown by Value for Cloud, and Hosted......18
Table 14: Outsourced Contact Center Market by Location in the US (2015) - Percentage Share Breakdown by Value for Offshore, and Onshore......19
Hosted IP Telephony and Unified Communications and Collaboration (UCC) Services......20
Table 15: Market Shares of Leading Hosted IP Telephony and Unified Communications and Collaboration (UCC) Services Providers North America (2015) - Percentage Breakdown by Volume for 8x8, Inc., Broadview Networks Holdings, Inc., Comcast Corporation and New Global Telecom Inc. (NGT), RingCentral, Verizon Communications, Inc., and Others......20
IP Multimedia Subsystem (IMS) Value-Added Service (VAS)......21
Table 16: Market Shares of Leading IP Multimedia Subsystem (IMS) Value-Added Service (VAS) Providers Worldwide (2015) - Percentage Breakdown by Value for Alcatel-Lucent, BroadSoft, Inc., Huawei Technologies Co., Ltd., Nokia Networks, and Others......21
IP Multimedia Subsystem Call Session Control Function Servers......22
Table 17: Market Shares of Leading IP Multimedia Subsystem Call Session Control Function Server Providers Worldwide (2015) - Percentage Breakdown by Value for Alcatel-Lucent S.A., Ericsson, Huawei Technologies Co., Ltd., Nokia Networks, and Others......22
Telecom Software......23
Table 18: Market Shares of Leading Telecom Software Providers Worldwide (2015) - Percentage Breakdown by Value for Alcate-Lucent, Amdocs, Ericsson, Huawei Technologies Co., Ltd., Nokia Networks, Oracle Corporation, and Others......23
Unified Communications System......24
Table 19: Market Shares of Leading Unified Communications System Providers Worldwide (2015) - Percentage Breakdown by Value for Avaya, Inc., Cisco Systems, Inc., Siemens AG, and Others......24
Unified Communications-as-a-Service (UCaaS)......25
Table 20: Market Shares of Leading Unified Communications as a Service (UCaaS) Providers in North America (2015) - Percentage Breakdown by No. of Installed Users for 8x8 Inc., Comcast Corporation, Nextiva, Inc., RingCentral, ShoreTel Sky, Verizon Wireless, Vonage (Vocalocity), and Others......25
Table 21: Market Shares of Leading Unified Communications-as-a-Service (UCaaS) Service Providers in Asia-Pacific (2015) - Percentage Breakdown by Value for BT Group plc, NTT Communications Corporation, Telstra Corporation Ltd., West Corporation, and Others......26
Contact Centers......27
Table 22: Market Shares of Leading Contact Center Vendors Worldwide (2015) - Percentage Breakdown by Agent Shipments for Avaya, Inc., Cisco Systems, Inc., Genesys, Huawei Technologies Co., Ltd., Mitel Networks, and Others......27
Table 23: Market Shares of Leading Contact Center Service Providers Worldwide (2015) - Percentage Breakdown by Shipments for Avaya Inc., Cisco Systems, Inc., Genesys, Huawei Technologies Co., Ltd., Mitel Networks, and Others......28
Workforce Optimization (WFO)......29
Table 24: Market Shares of Leading Workforce Optimization (WFO) Service Providers Worldwide (2015) - Percentage Breakdown by Value for Aspect Software, Enghouse Interactive, inContact, Inc., Interactive Intelligence, Inc., NICE Systems, Verint Systems, and Others......29
Table 25: Interactive Intelligence, Inc.’s Sales by Geographic Region Worldwide (2013-2014) in Percentage for Americas, Europe & the Middle East and Africa and Asia-Pacific......30