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Sykes Enterprises, Inc. (USA) - Facts, Figures and Analytical Insights

Abstract

This report presents quick facts about Sykes Enterprises, Inc., which is principally involved in providing Comprehensive Outsourced Customer Contact Management Solutions and Services. Illustrated with 115 tables, the report showcases the company's sales performance, key markets and market position as against its competitors operating in the industry.

Code: PCP-05564
Price: $3500
Company Type: Public
Pages: 121
Date: January 2017
Market Data Tables: 115

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Table 1: Sykes Enterprises, Inc.’s Sales by Product Category Worldwide (2014-2015) in Percentage for Outsourced Customer Contract Management Services......6
Table 2: Sykes Enterprises, Inc.’s Sales by Country Worldwide (2015) in Percentage for USA, The Philippines, Canada, Costa Rica, El Salvador, China, Australia, Mexico, Colombia, Germany, Sweden, UK, Romania, Hungary, Norway, and Others......7
Table 3: Sykes Enterprises, Inc.’s Sales by Geographic Region Worldwide (2015) in US$ Thousands for Americas, and Europe, The Middle East & Africa and Others......8
Business Process Outsourcing (BPO)......10
Table 4: Business Process Outsourcing (BPO) Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for CRM Business Process Outsourcing (BPO), Finance and Accounting, Human Resources, Human Resources Processing, and Procurement......10
Table 5: Business Process Outsourcing (BPO) Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for In-House, and Outsourced......11
Table 6: Business Process Outsourcing (BPO) Market by Type Worldwide (2015) - Percentage Share Breakdown by Value for Business Process as a Service (BPaaS), and Traditional Business Process Outsourcing (BPO)......12
Table 7: Business Process Outsourcing (BPO) Market by Region in Europe, Middle East and Africa (EMEA) (2015) - Percentage Share Breakdown by Value for UK, and Other EMEA......13
Table 8: Business Process Outsourcing (BPO) Market by Type in the UK (2015) - Percentage Share Breakdown by Value for Commercial Sector, and Public Sector......14
Contact Management......15
Table 9: Contact Management Market by Region Worldwide (2015) - Percentage Share Breakdown by Value for Americas, Asia-Pacific, Europe, Middle East, Africa and Others......15
Table 10: Contact Management Market in Asia-Pacific (2014) in US$ Thousand......16
Customer Relationship Management (CRM) and Business Process Outsourcing (BPO)......17
Table 11: Customer Relationship Management (CRM) and Business Process Outsourcing (BPO) Market by Country in Latin America (2015) - Percentage Share Breakdown by Value for Argentina, Brazil, Central America and Caribbean, Chile, Colombia, Mexico, and Peru......17
Customer Services......18
Table 12: Customer Services Market by Sector in Brazil (2015) - Percentage Share Breakdown by Value for Financial, Telecommunications, Utilities, and Others......18
Finance and Accounting Business Process Outsourcing......19
Table 13: Finance and Accounting Business Process Outsourcing Market by Industry Segment Worldwide (2015) - Percentage Share Breakdown by Value for Banking and Insurance, Energy and Utilities, Entertainment, Media and Publishing, Manufacturing, Retail and Hospitality, Telecom, Software and Hi-Tech, and Others......19
Information Technology (IT) Services......20
Table 14: Information Technology (IT) Hardware Market by Category Worldwide (2015) - Percentage Share Breakdown by Value Sales for Computers, and Telecommunications......20
Table 15: Information Technology (IT) Market by Role Worldwide (2015) - Percentage Share Breakdown by Value Sales for Chief Information Officer (CIO), Front-Line IT Professionals, IT Functional leaders, Supply Chain and Others*......21
Table 16: Information Technology Services (ITS) Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for Business Process Outsourcing (BPO), Consulting, Implementation, IT Outsourcing (ITO), and Product Support......22
Table 17: Information Technology Services (ITS) Market by Industry (2015) - Percentage Breakdown by Value for Banking, Financial Services and Insurance (BFSI), Communication, Media and Services (CMS), Government, Manufacturing and Natural Resources (MNR), Retail, and Others......23
Table 18: Information Technology Services (ITS) Market by Region Worldwide (2015) - Percentage Share Breakdown by Value for Asia-Pacific, Latin America, North America, Western Europe, and Others......24
Table 19: IT Service Market by Type Worldwide (2015) - Percentage Breakdown by Value Sales for Outsourcing, Project-based services and Support and Training......25
Table 20: Small and Medium Size Business (SMB) Spending on Information Technology (IT) Services by Category Worldwide (2015) - Percentage Market Share Breakdown by Value for Business Applications, Hosted Communication and Collaboration, Infrastructure as a Service, and Web Presence and Applications......26
Table 21: Spending on Information Technology (IT) by Type Worldwide (2015) - Percentage Share Breakdown by Value for Data Center Systems, Devices, Enterprise Software, IT Services, and Telecom Services......27
Table 22: Spending on Information Technology (IT) Service Market by Country Worldwide (2015) - Percentage market Share Breakdown by Value for Australia, Canada, France, Germany, Japan, United Kingdom, United States, and Others......28
Table 23: Spending on Information Technology (IT) Service Market by Industry Worldwide (2015) - Percentage Share Breakdown by Value for Banking and Securities, Communications, Media and Services, Government, Insurance, Manufacturing and Natural Resources, Retail, Wholesale Trade, and Others......29
Table 24: Spending on Information Technology by Region Worldwide (2015) - Percentage Market Share Breakdown by Value for France, Germany, UK, US, and Others......30
Table 25: Information Technology (IT) Market by Region in Brazil (2015) - Percentage Share Breakdown by Value for Domestic, and Foreign......31
Table 26: Information Technology (IT) Services Market by Type in Brazil (2015) - Percentage Share Breakdown by Value for Consulting, Custom SW Development, Exported Services, Outsourcing, Support, System Integration, and Training......32
Table 27: Spending on Information Technology (IT) Services by Category in China (2015) - Percentage Market Share Breakdown by Value for Banking and Securities, Communications, Media and Services, Government, Manufacturing and Natural Resources, Utilities, and Others......33
Table 28: IT Market by Category in Czech Republic (2015) - Percentage Share Breakdown by Value for Hardware, IT Services, and Software Products......34
Table 29: Spending on IT Services by Segment in Europe (2015) - Percentage Market Share Breakdown by Value for Banks, Insurance, Public Institutions, and Others......35
Table 30: Information Technology (IT) Market by Category in Israel (2015) - Percentage Breakdown by Value for Hardware, IT Services, and Packaged Software......36
Table 31: Information Technology Services (ITS) Market by Segment in Israel (2015) - Percentage Breakdown by Value for Implementation, IT Consulting, Operations Management, Support Services, Training and Education......37
Table 32: IT Service Market by Category in Italy (2015) - Percentage Share Breakdown by Value for Application Outsourcing, Business Process as a Service (BPaaS), Cloud Services, Consulting, Hardware, Implementation, Infrastructure Outsourcing, Software Support, and Traditional Business Process Outsourcing (BPO)......38
Table 33: Information Technology (IT) Market by Product Segment in Japan (2015) - Percentage Share Breakdown by Value Sales for Hardware, IT Services, and Others......39
Table 34: Information Technology (IT) Services Market by Segment in Japan (2015) - Percentage Share Breakdown for Information Processing Services, IT Outsourcing, Network Services, SI Services, Software Development, Software Product Development and Sales, and Other IT Services......40
Table 35: Information Technology (IT) Market by Country in Latin America (2015) - Percentage Share Breakdown by Value for Argentina, Brazil, Chile, Colombia, Mexico, Peru, Venezuela, and Others......41
Table 36: Information Technology (IT) Hardware Market by Country in Latin America (2015) - Percentage Share Breakdown by Value Sales for Brazil, Chile, Mexico, and Others......42
Table 37: Information Technology (IT) Services Market by Country in Latin America (2015) - Percentage Share Breakdown by Value Sales for Brazil, Chile, Mexico, and Others......43
Table 38: Information Technology (IT) Market by Industry in Poland (2015) - Percentage Share Breakdown by Value for Banking, Industry, Public Administration, Small and Medium-Sized Enterprises, Telecommunication, Utilities, and Others......44
Table 39: IT Market by Category in Poland (2015) - Percentage Share Breakdown by Value for Hardware, IT Services, and Software Products......45
Table 40: Spending on Information Technology (IT) by Category in Poland (2015) - Percentage Market Share Breakdown by Value for Hardware, IT Services, and Packaged Software......46
Table 41: Information Technology Services (ITS) Market by Segment in Poland (2015) - Percentage Share Breakdown by Value for Implementation, IT Consulting, Operations Management, Support Services, and Training and Education......47
Table 42: IT Market by Category in Slovakia (2015) - Percentage Share Breakdown by Value for Hardware, IT Services, and Software Products......48
Table 43: Spending on IT Services by Channel in the US (2015) - Percentage Market Share Breakdown by Value for Direct, and Indirect......49
Financial Information Services......50
Table 44: Financial Information Services Market by Business Type Worldwide (2015) - Percentage Share Breakdown by Value Sales for Credit Rating Agencies, Diversified Financial Aggregators, Exchanges, Financial Data and Analytics, Indices, and Benchmarks......50
Information Technology Outsourcing (ITO)......51
Table 45: Information Technology Outsourcing (ITO) Market by Type Worldwide (2015) - Percentage Share Breakdown by Value for Application Outsourcing, Cloud Services, and Infrastructure Outsourcing......51
Outsourcing......52
Table 46: Global Outsourcing Market by Product Segment (2015) - Percentage Share Breakdown for Application Management (AM), Application Development (AD), Business Process Outsourcing (BPO), Consulting Services, Infrastructure Management Services (IMS), System Integration (SI), and Others......52
Table 47: Outsourcing Market by Segment in Australia (2015) - Percentage Share Breakdown by Value for In-House, and Outsourced......53
Table 48: Outsourcing Market by Segment in New Zealand (2015) - Percentage Share Breakdown by Value for In-House, and Outsourced......54
Table 49: Outsourcing Market by Segment in Germany (2015) - Percentage Share Breakdown by Value for In-House, and Outsourced......55
Table 50: Outsourcing Market by Segment in Japan (2015) - Percentage Share Breakdown by Value for In-House, and Outsourced......56
Table 51: Outsourcing Market by Segment in Scandinavia (2015) - Percentage Share Breakdown by Value for In-House, and Outsourced......57
Table 52: Outsourcing Market by Segment in the UK (2015) - Percentage Share Breakdown by Value for In-House, and Outsourced......58
Software......59
Table 53: No. of Software Developers by Country Worldwide (2015) - Percentage Market Share Breakdown for Canada, China, Europe Middle East and Africa, India, Latin America, United States of America, and Other Asia......59
Table 54: Software Market by Application Worldwide (2015) - Percentage Share Breakdown by Value for Online Sales, Physical Sales, and Software as a Service (SaaS)......60
Table 55: Software Market by Sector Worldwide (2015) - Percentage Breakdown by Value Sales for Automated Software Quality, Change and Configuration Management, Data Protection and Recovery Software, Development Languages, Environments, and Tools, Event Management, Identity and Access Management, Modeling and Architecture Tools, Network Management Software, Performance Management, Problem Management, Project and Portfolio Management (PPM), Software Configuration Management, Workload Scheduling and Automation, and Others......61
Table 56: Spending on Software by Region Worldwide (2015) - Percentage Market Share Breakdown by Value for France, Germany, Italy, Japan, United Kingdom, United States, and Others......62
Table 57: Software Market by Segment in Australia (2015) - Percentage Breakdown by Value for Cross-Industry & Vertical Application, General Business Productivity, Network & Database Management, Operating System Software, and Others......63
Table 58: Software Market by Segment in Israel (2015) - Percentage Breakdown by Value for Application Development and Deployment, Applications, and System Infrastructure Software......64
Table 59: Software Market by Country in Latin America (2015) - Percentage Share Breakdown by Value Sales for Brazil, Chile, Mexico, and Others......65
Table 60: Software Market by Video Game Type in the US (2015) - Percentage Share Breakdown by Value for 3DS, DS, PS3, Wii, Wii U, Xbox 360 and Others......66
Customer Relationship Management (CRM) Software......67
Table 61: Customer Relationship Management (CRM) Customer Service and Support Market Worldwide (2015-2020) in US$ Million......67
Table 62: Customer Relationship Management (CRM) Marketing Automation Market Worldwide (2015-2020) in US$ Million......68
Table 63: Customer Relationship Management (CRM) Sales by Category Worldwide (2015) - Percentage Market Share Breakdown by Value for Sales Force Automation (SFA), and Sales Performance Management (SPM) and Sales Effectiveness Management (SEM)......69
Table 64: Customer Relationship Management (CRM) Software as a Service Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for Customer Service and Support, Marketing Automation, and Sales Force Automation......70
Table 65: Customer Relationship Management (CRM) Software Market by Segment Worldwide (2015) - Percentage Share Breakdown by Value for Customer Service and Support, Marketing Automation, and Sales Force Automation......71
Table 66: Customer Relationship Management (CRM) Agent Market by Sector in Latin America (2015) - Percentage Share Breakdown by No. of Seats for Financial Services, Retail and Consumer Goods, Telecom and Information Technology, and Others......72
Table 67: Customer Relationship Management(CRM) Agent Market by Industry in Latin America (2015) - Percentage Share Breakdown by Volume for Financial Services, Telecom and IT and Others......73
Table 68: Customer Relationship Management (CRM) Agent Market by Sector in the US (2015) - Percentage Share Breakdown by No. of Seats for Financial Services, Retail and Consumer Goods, Telecom and Information Technology, and Others......74
Table 69: Customer Relationship Management (CRM) Agent Market by Industry in the US (2015) - Percentage Share Breakdown by Seats for Financial Services, Telecom and IT and Others......75
Marketing Automation Software......76
Table 70: Marketing Mix Optimization Software Competitors Worldwide......76
Table 71: Marketing Automation Market by Business in the US (2015) - Percentage Share Breakdown for Enterprise, Micro, Mid-Size, and Small......77
Software-as-a-Service (SaaS)......78
Table 72: Software-as-a-Service (SaaS) Market by Country Worldwide (2015) - Percentage Share Breakdown by Volume for Canada, France, Germany, Japan, United Kingdom, United States, and Others......78
Table 73: Software-as-a-Service Market by Country Worldwide (2015) - Percentage Share Breakdown by Value for Canada, Germany, United Kingdom, United States, and Others......79
Table 74: Spending on Software-as-a-Service (SaaS) by Segment Worldwide (2015) - Percentage Market Share Breakdown by Value for Customer Relationship Management (CRM), Digital Content Creation, Enterprise Content Management (ECM), Enterprise Resource Planning (ERP), Office Suites, Project and Portfolio Management (PPM), Supply Chain Management (SCM), Web Conferencing and Social Software, and Others......80
Business Process Outsourcing (BPO)......81
Table 75: Market Shares of Leading Information Technology Service (ITS) Providers for Business Process Outsourcing (BPO) Worldwide (2015) - Percentage Breakdown by Value for Automatic Data Processing (ADP), Fidelity National Information Services (FIS), First Data Corporation, Xerox Corporation, and Others......81
Table 76: Market Shares of Leading Business Process Outsourcing Service Providers in Brazil (2015) - Percentage Share Breakdown by Value for Atento S.A., Contax Participacoes S.A., Teleperformance S.A., Tivit Terceirização de Processos, Serviços e Tecnologia S.A., and Others......82
Table 77: Market Shares of Leading Business Process Outsourcing Service Providers in Latin America (Excluding Brazil) (2015) - Percentage Breakdown by Value for Atento S.A., SITEL Corporation, Teleperformance S.A., and TeleTech Holdings, Inc.......83
Table 78: Market Shares of Leading Business Process Outsourcing (BPO) Companies in the UK (2014) - Percentage Breakdown by Value for Accenture Plc, Atos Technologies Pvt, Ltd., Capita plc, Serco Group Plc, Xerox Services, and Others......84
Customer Relationship Management (CRM) Software......85
Table 79: Market Shares of Leading Customer Relationship Management (CRM) Software Providers by Value Sales Worldwide (2014) - Percentage Breakdown for Microsoft Corporation, Oracle Corporation, Salesforce.com, Inc., SAP AG, and Others......85
Table 80: Market Shares of Leading Customer Relationship Management (CRM) Customer Support and Service Vendors Worldwide (2015) - Percentage Breakdown by Value for Microsoft Corporation, NICE Systems, Ltd., Oracle Corporation, Salesforce.com, SAP SE, Verint Systems, Inc., and Others......86
Table 81: Market Shares of Leading Customer Relationship Management (CRM) for Life Sciences Companies Worldwide (2015) - Percentage Breakdown by Value for IMS Health and Cegedim SA, Veeva Systems Inc., and Oracle Corporation (Siebel CRM Systems, Inc.) and Others......87
Table 82: Market Shares of Leading Customer Relationship Management (CRM) Marketing Automation Vendors Worldwide (2015) - Percentage Breakdown by Value for Adobe Systems Incorporated, International Business Machines Corporation (IBM), Oracle Corporation, Salesforce.com, SAP SE, SAS Institute, Inc., and Others......88
Table 83: Market Shares of Leading Customer Relationship Management (CRM) Software Providers in China (2015) - Percentage Breakdown by Value for Adobe Systems Inc., International Business Machines Corporation (IBM), Kingdee, Oracle Corporation, SAP SE, Yonyou Software Co., Ltd., and Others......89
Customer Relationship Management and Business Process Outsourcing......90
Table 84: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Argentina (2015) - Percentage Breakdown by Value for Atento S.A. and Others......90
Table 85: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Brazil (2015) - Percentage Breakdown by Value for Atento S.A. and Others......91
Table 86: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Chile (2015) - Percentage Breakdown by Value for Atento S.A. and Others......92
Table 87: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Colombia (2015) - Percentage Breakdown by Value for Atento S.A. and Others......93
Table 88: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Mexico (2015) - Percentage Breakdown by Value for Atento S.A. and Others......94
Table 89: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Peru (2015) - Percentage Breakdown by Value for Atento S.A. and Others......95
Table 90: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Spain (2015) - Percentage Breakdown by Value for Atento S.A. and Others......96
Digital Marketing......97
Table 91: Market Shares of Leading Digital Marketing Service Providers Worldwide (2015) - Percentage Breakdown by Value Sales for Adobe Systems Incorporated, International Business Machines Corporation, Oracle Corporation, Salesforce.com, SAP SE, SAS (Statistical Analysis System), and Others......97
Finance and Accounting Business Process Outsourcing......98
Table 92: Market Shares of Leading Finance and Accounting Business Process Outsourcing Service Providers Worldwide (2015) - Percentage Breakdown by Value for Accenture Plc, Cap Gemini S.A, Genpact, Hewlett-Packard Company (HP), International Business Machines Corporation (IBM), Sopra Steria Group SA, WNS Global, and Others......98
Information Technology (IT) Services......99
Table 93: Market Shares of Leading Information Technology Service (ITS) Providers Worldwide (2015) - Percentage Breakdown by Value Sales for Accenture Plc, Cognizant Technology Solutions, Genpact Ltd., HCL Technologies Limited, Infosys Ltd., Samsung SDS Co., Ltd., Tata Consultancy Services Limited (TCS), and Wipro Ltd.......99
Table 94: Market Shares of Leading Information Technology Service Providers in Asia- Pacific (2015) - Percentage Breakdown by Value for Hewlett-Packard Company, International Business Machines Corporation (IBM), Lockheed Martin, and Others......100
Table 95: Market Shares of Leading Information Technology (IT) Services Providers by Value Sales in Canada (2014) - Percentage Breakdown for Accenture Plc, Amdocs Ltd., Automatic Data Processing Company, Bell Canada, Cap Gemini S.A., CGI Group, Inc., Deloitte Touche Tohmatsu Ltd., Hewlett-Packard Company(HP), International Business Machines Corporation(IBM), Xerox Corporation Ltd., and Others......101
Table 96: Market Shares of Leading Information Technology (IT) Services Providers in China (2015) - Percentage Breakdown by Value Sales for Hewlett-Packard Company, International Business Machines Corporation, and Others......102
Table 97: Market Shares of Leading Information Technology (IT) Service Companies in Denmark (2015) - Percentage Breakdown by Value for Accenture Plc, Computer Sciences Corporation (CSC), International Business Machines Corporation (IBM), KMD, NNIT A/S, and Others......103
Table 98: Market Shares of Leading Information Technology (IT) Services Providers by Value Sales in Japan (2014) - Percentage Breakdown for Fujitsu Ltd., Hitachi, Ltd., International Business Machines Corporation (IBM), IT Holdings Corporation, NEC Corporation, NTT DATA Corporation, and Others (Includes Nomura Research Institute, Ltd., Ricoh Company, Canon Marketing Japan, Inc., SCSK Corporation, ITOCHU Techno-Solutions Corporation, Nihon Unisys, Ltd., Otsuka Holdings Co., Ltd., NTT Communications Corporation, and Hewlett-Packard Company)......104
Table 99: Market Shares of Leading Information Technology Service Providers in Latin America (2015) - Percentage Breakdown by Value for Accenture Plc, Atento, Hewlett-Packard Company, Indra Sistemas, S.A., International Business Machines Corporation (IBM), and Others......105
Table 100: Market Shares of Leading Information Technology (IT) Services Providers by Value Sales in North America (2014) - Percentage Breakdown for Accenture Plc,Cap Gemini S.A., Computer Sciences Corporation, Fujitsu Ltd., Hewlett-Packard Company (HP), International Business Machines Corporation (IBM), Lockheed Martin Corporation, NTT DATA Corporation and Others......106
Table 101: Market Shares of Leading Information Technology Service Providers in North America (2015) - Percentage Breakdown by Value for Hewlett-Packard Company, International Business Machines Corporation (IBM), and Others......107
Table 102: Market Shares of Leading Information Technology Service (ITS) Providers in Poland (2015) - Percentage Breakdown by Value for Asseco Poland SA, Hewlett-Packard Polska, IBM Polska and Others......108
Table 103: Market Shares of Leading Information Technology (IT) Service Providers in South Korea (2015) - Percentage Breakdown by Value for LG CNS, Posco ICT Company Ltd., Samsung SDS Co., Ltd., SK C&C, and Others......109
Table 104: Market Shares of Leading Information Technology Service Providers in Western Europe (2015) - Percentage Breakdown by Value for Hewlett-Packard Company, International Business Machines Corporation (IBM), and Others......110
Information Technology (IT) Services (Finance)......111
Table 105: Market Shares of Leading Information Technology Service Providers for Financials Worldwide (2015) - Percentage Breakdown by Value for Accenture Plc, Cognizant Technology Solutions, Deloitte, Fidelity National Information Services (FIS), Hewlett-Packard Company, International Business Machines Corporation (IBM), Tata Consultancy Services Limited (TCS), and Others......111
Table 106: Market Shares of Leading Information Technology (IT) Services Providers for Finance in China (2015) - Percentage Breakdown by Value Sales for Digital China, Hewlett-Packard Company, International Business Machines Corporation, and Others......112
IT Outsourcing......113
Table 107: Market Shares of Leading Information Technology Service (ITS) Providers for IT Outsourcing Worldwide (2015) - Percentage Breakdown by Value for Accenture Plc, Computer Sciences Corporation (CSC), Fujitsu Ltd., Hewlett-Packard Company, International Business Machines Corporation (IBM), Tata Consultancy Services Limited, and Others......113
Software......114
Table 108: Market Shares of Leading Software Companies Worldwide (2015) - Percentage Breakdown by Value Sales for ActiveIdentity (HID Global), Entrust, Inc., Gemalto N.V., Kobil Group, RSA, SafeNet, Inc., Symantec Corporation, VASCO, and Others......114
SaaS (Software as a Service)......115
Table 109: Market Shares of Leading SaaS (Software as a Service) Application Vendors Worldwide (2015) - Percentage Breakdown by Value Sales for ADP, LLC., Intuit Inc., Salesforce.com, and Others......115
Table 110: Market Shares of Leading Contact Management Software Providers in Asia-Pacific (2015) - Percentage Breakdown by Value for Australian Associated Press Company, Crown Content Pty Ltd., Isentia Group Limited, Media Connect, Inc., Meltwater Group, United Business Media Limited and Others......116
Marketing Software......117
Table 111: Market Shares of Leading Marketing Software Providers by Value Sales Worldwide (2015) - Percentage Share Breakdown for Adobe Systems, Inc., International Business Machines Corporation, Oracle Corporation, Salesforce.com, Inc., SAP SE, SAS Institute, Inc., and Others......117
Table 112: Marketing Software Market by Segment Worldwide (2015-2020) in US$ Million for Content Production and Management, Data and Analytics Systems, Interaction Management, and Marketing Management and Administration......118
Marketing Automation Software......119
Table 113: Market Shares of Leading Marketing Automation Software Providers in the US (2015) - Percentage Breakdown by Value for Act-On, Eloqua Corporation, HubSpot, Inc., Marketo Inc., Pardot, and Others......119
Table 114: Sykes Enterprises, Inc.’s Revenue by Category Worldwide (2011-2013) in US$ Thousands for Outsourced Customer Contract Management Services, Fulfillment Services and Enterprise Support Services......120
Table 115: Sykes Enterprises, Inc.’s Sales by Geographic Region Worldwide (2011-2013) in US$ Thousands for United States, The Philippines, Canada, Costa Rica, El Salvador, Australia, China, Mexico, Germany, Sweden, United Kingdom, Romania, Hungary, Netherlands and Others......121