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TeleTech Holdings, Inc. (USA) - Facts, Figures and Analytical Insights

Abstract

This report presents quick facts about TeleTech Holdings, Inc., which is principally a Customer Engagement Management Service provider. Illustrated with 27 tables, the report showcases the company's recent news stories and events, sales performance, key markets and market position as against its competitors operating in the industry.

Code: PCP-04725
Price: $1350
Company Type: Public
Pages: 32
Date: September 2016
Market Data Tables: 27

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Table 1: TeleTech Holdings, Inc.’s Sales by Business Segment Worldwide (2014-2015) in Percentage for Customer Management Services, Customer Growth Services, Customer Technology Services, and Customer Strategy Services......4
Table 2: TeleTech Holdings, Inc.’s Sales by Geographic Region Worldwide (2014-2015) in Percentage for United States, Philippines, Latin America, Europe/Middle East/Africa, Asia-Pacific, and Canada......5
Business Process Outsourcing (BPO)......7
Table 3: Global Outsourcing Market by Product Segment (2015) - Percentage Share Breakdown for Application Management (AM), Application Development (AD), Business Process Outsourcing (BPO), Consulting Services, Infrastructure Management Services (IMS), System Integration (SI), and Others......7
Table 4: Business Process Outsourcing (BPO) Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for CRM Business Process Outsourcing (BPO), Finance and Accounting, Human Resources, Human Resources Processing, and Procurement......8
Table 5: Business Process Outsourcing (BPO) Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for In-House, and Outsourced......9
Table 6: Business Process Outsourcing (BPO) Market by Type Worldwide (2015) - Percentage Share Breakdown by Value for Business Process as a Service (BPaaS), and Traditional Business Process Outsourcing (BPO)......10
Table 7: Spending on BPO Services by Region Worldwide (2015) - Percentage Market Share Breakdown by Value for Americas, Asia-Pacific and Europe, Middle East Africa......11
Table 8: Business Process Outsourcing (BPO) Market by Region in Europe, Middle East and Africa (EMEA) (2015) - Percentage Share Breakdown by Value for UK, and Other EMEA......12
Table 9: Business Process Outsourcing (BPO) Market by Type in the UK (2015) - Percentage Share Breakdown by Value for Commercial Sector, and Public Sector......13
Customer Relationship Management (CRM) and Business Process Outsourcing (BPO) Services......14
Table 10: Customer Relationship Management (CRM) and Business Process Outsourcing (BPO) Market by Country in Latin America (2015) - Percentage Share Breakdown by Value for Argentina, Brazil, Central America and Caribbean, Chile, Colombia, Mexico, and Peru......14
Human Capital Management (HCM)......15
Table 11: Human Capital Management Market by Segment in the US (2015) - Percentage Share Breakdown by Value for Benefits, Business Process Outsourcing, Insurance, Retirement, and Others......15
Human Resource Business Process Outsourcing (HR BPO)......16
Table 12: Human Resource Business Process Outsourcing (HR BPO) Market by Category in the US (2015) - Percentage Share Breakdown by Value for Benefits Administration Recruiting, Education and Training, Payroll, Recruiting, Workforce Administration and Others......16
Business Process Outsourcing (BPO)......17
Table 13: Market Shares of Leading Business Process Outsourcing (BPO) Companies Worldwide (2015) - Percentage Breakdown by Value for Accenture Plc, ADP, LLC., Capita Plc, Fidelity National Information Services (FIS), First Data Corporation, Xerox Corporation, and Others......17
Table 14: Market Shares of Leading Business Process Outsourcing (BPO) Companies in the UK (2014) - Percentage Breakdown by Value for Accenture Plc, Atos Technologies Pvt, Ltd., Capita plc, Serco Group Plc, Xerox Services, and Others......18
Table 15: Market Shares of Leading Business Process Outsourcing Service Providers in Brazil (2015) - Percentage Share Breakdown by Value for Atento S.A., Contax Participacoes S.A., Teleperformance S.A., Tivit Terceirização de Processos, Serviços e Tecnologia S.A., and Others......19
Table 16: Market Shares of Leading Business Process Outsourcing Service Providers in Latin America (Excluding Brazil) (2015) - Percentage Breakdown by Value for Atento S.A., SITEL Corporation, Teleperformance S.A., and TeleTech Holdings, Inc.......20
Customer Relationship Management (CRM) and Business Process Outsourcing (BPO) Services......21
Table 17: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Argentina (2015) - Percentage Breakdown by Value for Atento S.A. and Others......21
Table 18: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Brazil (2015) - Percentage Breakdown by Value for Atento S.A. and Others......22
Table 19: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Chile (2015) - Percentage Breakdown by Value for Atento S.A. and Others......23
Table 20: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Colombia (2015) - Percentage Breakdown by Value for Atento S.A. and Others......24
Table 21: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Mexico (2015) - Percentage Breakdown by Value for Atento S.A. and Others......25
Table 22: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Peru (2015) - Percentage Breakdown by Value for Atento S.A. and Others......26
Table 23: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Spain (2015) - Percentage Breakdown by Value for Atento S.A. and Others......27
Finance and Accounting Business Process Outsourcing (F&A BPO)......28
Table 24: Market Shares of Leading Finance and Accounting Business Process Outsourcing Service Providers Worldwide (2015) - Percentage Breakdown by Value for Accenture Plc, Cap Gemini S.A, Genpact, Hewlett-Packard Company (HP), International Business Machines Corporation (IBM), Sopra Steria Group SA, WNS Global, and Others......28
Human Resource Business Process Outsourcing (HR BPO)......29
Table 25: Market Shares of Leading Human Resource Business Process Outsourcing (HR BPO) Companies Worldwide (2014) - Percentage Breakdown by Value for Accenture Plc, ADP, LLC, Aon Plc, Ceridian HCM, Inc., FMR LLC, International Business Machines Corporation (IBM), NorthgateArinso, Inc., Paychex, Inc., and Xerox Corporation......29
Table 26: TeleTech Holdings, Inc.’s Sales by Geographic Region Worldwide (2013-2014) in Percentage for United States, Philippines, Latin America, Europe / Middle East / Africa, Asia-Pacific, and Canada......30
Table 27: TeleTech Holdings, Inc.’s Sales by Business Segment Worldwide (2013-2014) in Percentage for Customer Management Services, Customer Growth Services, Customer Technology Services, and Customer Strategy Services......31