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Capita Group Plc (UK) - Facts, Figures and Analytical Insights

Abstract

This report presents quick facts about Capita Group Plc, which is principally involved in providing Customer and Business Process Management (BPM) Services. Illustrated with 63 tables, the report showcases the company's recent news stories and events, sales performance, key markets and market position as against its competitors operating in the industry.

Code: PCP-01220
Price: $3150
Company Type: Public
Pages: 72
Date: January 2016
Market Data Tables: 63

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Table 1: Capita Group Plc's Sales by Geographic Region Worldwide (2013-2014) in Percentage for United Kingdom and Others......9
Table 2: Capita Group Plc's Sales by Business Segment Worldwide (2013-2014) in Percentage for Health & Wellbeing, IT Services, Justice & Secure Services, Professional Services, Property & Infrastructure, Workplace Services, Asset Services, Customer Management & International and Insurance & Benefits Services......10
Business Process Outsourcing (BPO)......11
Table 3: Business Process Outsourcing (BPO) Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for CRM Business Process Outsourcing (BPO), Finance and Accounting, Human Resources, Human Resources Processing, and Procurement......11
Table 4: Business Process Outsourcing (BPO) Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for In-House, and Outsourced......12
Table 5: Business Process Outsourcing (BPO) Market by Type Worldwide (2015) - Percentage Share Breakdown by Value for Business Process as a Service (BPaaS), and Traditional Business Process Outsourcing (BPO)......13
Table 6: Global Business Process Management Platform as a Service (BPM PaaS) Market (2012-2017) in US$ Million......14
Table 7: Business Process Outsourcing (BPO) Market by Region in Europe, Middle East and Africa (EMEA) (2014) - Percentage Share Breakdown by Value for UK Public Sector, and Other EMEA Public Sector......15
Table 8: Business Process Outsourcing (BPO) Market by Type in the UK (2014) - Percentage Share Breakdown by Value for Commercial Sector, and Public Sector......16
Customer Relationship Management (CRM)......17
Table 9: Software Market by Sector Worldwide (2014) - Percentage Breakdown by Value Sales for Automated Software Quality, Change and Configuration Management, Data Protection and Recovery Software, Development Languages, Environments, and Tools, Event Management, Identity and Access Management, Modeling and Architecture Tools, Network Management Software, Performance Management, Problem Management, Project and Portfolio Management (PPM), Software Configuration Management, Workload Scheduling and Automation, and Others......17
Table 10: Customer Relationship Management (CRM) Sales by Category Worldwide (2015) - Percentage Market Share Breakdown by Value for Sales Force Automation (SFA), and Sales Performance Management (SPM) and Sales Effectiveness Management (SEM)......18
Table 11: Customer Relationship Management (CRM) Software Market by Segment Worldwide (2015) - Percentage Share Breakdown by Value for Customer Service and Support, Marketing Automation, and Sales Force Automation......19
Table 12: Customer Relationship Management (CRM) and Business Process Outsourcing (BPO) Market by Country in Latin America (2015) - Percentage Share Breakdown by Value for Argentina, Brazil, Central America and Caribbean, Chile, Colombia, Mexico, and Peru......20
Table 13: Customer Relationship Management (CRM) Agent Market by Sector in Latin America (2015) - Percentage Share Breakdown by No. of Seats for Financial Services, Retail and Consumer Goods, Telecom and Information Technology, and Others......21
Table 14: Customer Relationship Management(CRM) Agent Market by Industry in Latin America (2015) - Percentage Share Breakdown by Volume for Financial Services, Telecom and IT and Others......22
Table 15: Customer Relationship Management (CRM) Agent Market by Sector in the US (2015) - Percentage Share Breakdown by No. of Seats for Financial Services, Retail and Consumer Goods, Telecom and Information Technology, and Others......23
Table 16: Customer Relationship Management (CRM) Agent Market by Industry in the US (2015) - Percentage Share Breakdown by Seats for Financial Services, Telecom and IT and Others......24
Human Resource Management......25
Table 17: Human Resource (HR) Management Services by Type Worldwide (2015) - Percentage Share Breakdown by Value for Business Process Outsourcing (BPO) Services, Consulting Services, and Processing Services......25
Table 18: Human Resource (HR) Management Services by Type in the US (2015) - Percentage Share Breakdown by Value for Business Process Outsourcing (BPO) Services, Consulting Services, and Processing Services......26
Table 19: Human Resource Business Process Outsourcing (HR BPO) Market by Category in the US (2014) - Percentage Share Breakdown by Value for Benefits Administration Recruiting, Education and Training, Payroll, Recruiting, Workforce Administration and Others......27
IT Services......28
Table 20: Information Technology Services (ITS) Market by Category Worldwide (2015) - Percentage Share Breakdown by Value for Business Process Outsourcing (BPO), Consulting, Implementation, IT Outsourcing (ITO), and Product Support......28
Table 21: Spending on Offshore IT Services by Foundation Worldwide (2015) - Percentage Market Share Breakdown by Value for Application Outsourcing, Custom Application Development, Infrastructure Outsourcing, IT Consulting, Systems Integration and Others......29
Table 22: Information Technology (IT) Services Market by Type in Brazil (2015) - Percentage Share Breakdown by Value for Consulting, Custom SW Development, Exported Services, Outsourcing, Support, System Integration, and Training......30
Table 23: Information Technology Services (ITS) Market by Segment in Israel (2015) - Percentage Breakdown by Value for Implementation, IT Consulting, Operations Management, Support Services, Training and Education......31
Table 24: Information Technology Communications (ITC) Market for Banks and Finance by Category in Italy (2015) - Percentage Share Breakdown by Value for Compliance, Maintenance, Projects, Transform, and Others......32
Table 25: Information Technology Communications (ITC) Market for Insurance by Category in Italy (2015) - Percentage Share Breakdown by Value for Compliance, Maintenance, Projects, Transform, and Others......33
Table 26: IT Service Market by Category in Italy (2015) - Percentage Share Breakdown by Value for Application Outsourcing, Business Process as a Service (BPaaS), Cloud Services, Consulting, Hardware, Implementation, Infrastructure Outsourcing, Software Support, and Traditional Business Process Outsourcing (BPO)......34
Table 27: Information Security Services Market by Type in Korea (2014) - Percentage Share Breakdown by Value for After Sales Service, Network Security Consulting and Security Operation Service......35
Table 28: Information Technology Services (ITS) Market by Segment in Poland (2015) - Percentage Share Breakdown by Value for Implementation, IT Consulting, Operations Management, Support Services, and Training and Education......36
Staffing Services......37
Table 29: Staffing Market by Region Worldwide (2014) - Percentage Share Breakdown by Value for France, Germany, Netherlands, UK, Other Europe (Europe), Canada, United States (North America), Japan, and Rest of World (RoW)......37
Table 30: Staffing Industry Sales by Segment in the US (2014) - Percentage Share Breakdown by Value for Commercial Temps, Outplacement, Permanent Placement, Professional Temps, and Professional Employer Organization (PEO)......38
Business Process Management......39
Table 31: Market Shares of Leading Business Management Application Providers by Value Sales Worldwide (2014) - Percentage Breakdown for Infor, Lawson, Inc., Microsoft Corporation Oracle Corporation Sage Group Plc, SAP AG and Others......39
Table 32: Market Shares of Leading Business Process Management Software Producers Worldwide (2014) - Percentage Breakdown by Value for Adobe Systems, Inc., Appian Corporation Fujitsu Ltd., Global360 (Open Text Corporation), International Business Machines Corporation (IBM), Metastorm, Inc. (Open Text Corporation), Oracle Corporation Pegasystems, Inc., Software AG, TIBCO Software, Inc. and Others......40
Table 33: Market Shares of Leading Business Process Management Suite Companies Worldwide (2014) - Percentage Share Breakdown by Value for Adglobal360 India Private, Ltd., Adobe Systems Incorporated, Appian Corporation, DST Systems, Inc., EMS Software Solutions, Fujitsu, Ltd., International Business Machines Corporation, The, Metastorm, Inc., OpenText Corporation, Oracle Corporation, The, Pegasyst, Ltd., Software AG, TIBCO Software, Inc., and Others......41
Business Process Outsourcing (BPO)......42
Table 34: Market Shares of Leading Information Technology Service (ITS) Providers for Business Process Outsourcing (BPO) Worldwide (2015) - Percentage Breakdown by Value for Automatic Data Processing (ADP), Fidelity National Information Services (FIS), First Data Corporation, Xerox Corporation, and Others......42
Table 35: Market Shares of Leading Business Process Outsourcing Service Providers in Brazil (2015) - Percentage Share Breakdown by Value for Atento S.A., Contax Participacoes S.A., Teleperformance S.A., Tivit Terceirização de Processos, Serviços e Tecnologia S.A., and Others......43
Table 36: Market Shares of Leading Business Process Outsourcing Service Providers in Latin America (Excluding Brazil) (2015) - Percentage Breakdown by Value for Atento S.A., SITEL Corporation, Teleperformance S.A., and TeleTech Holdings, Inc.......44
Table 37: Market Shares of Leading Business Process Outsourcing (BPO) Companies in the UK (2014) - Percentage Breakdown by Value for Accenture Plc, Atos Technologies Pvt, Ltd., Capita plc, Serco Group Plc, Xerox Services, and Others......45
Customer Relationship Management......46
Table 38: Market Shares of Leading Customer Relationship Management (CRM) Customer Support and Service Vendors Worldwide (2015) - Percentage Breakdown by Value for Microsoft Corporation, NICE Systems, Ltd., Oracle Corporation, Salesforce.com, SAP SE, Verint Systems, Inc., and Others......46
Table 39: Market Shares of Leading Customer Relationship Management (CRM) for Life Sciences Companies Worldwide (2015) - Percentage Breakdown by Value for IMS Health and Cegedim SA, Veeva Systems Inc., and Oracle Corporation (Siebel CRM Systems, Inc.) and Others......47
Table 40: Market Shares of Leading Customer Relationship Management (CRM) Marketing Automation Vendors Worldwide (2015) - Percentage Breakdown by Value for Adobe Systems Incorporated, International Business Machines Corporation (IBM), Oracle Corporation, Salesforce.com, SAP SE, SAS Institute, Inc., and Others......48
Table 41: Market Shares of Leading Customer Relationship Management (CRM) Software Providers by Value Sales Worldwide (2014) - Percentage Breakdown for Microsoft Corporation Oracle Corporation Salesforce.com, Inc., SAP AG, and Others......49
Table 42: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Argentina (2015) - Percentage Breakdown by Value for Atento S.A. and Others......50
Table 43: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Brazil (2015) - Percentage Breakdown by Value for Atento S.A. and Others......51
Table 44: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Chile (2015) - Percentage Breakdown by Value for Atento S.A. and Others......52
Table 45: Market Shares of Leading Customer Relationship Management (CRM) Software Providers in China (2015) - Percentage Breakdown by Value for Adobe Systems Inc., International Business Machines Corporation (IBM), Kingdee, Oracle Corporation, SAP SE, Yonyou Software Co., Ltd., and Others......53
Table 46: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Colombia (2015) - Percentage Breakdown by Value for Atento S.A. and Others......54
Table 47: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Mexico (2015) - Percentage Breakdown by Value for Atento S.A. and Others......55
Table 48: Market Shares of Leading Customer Relationship Management and Business Process Outsourcing Service Providers in Spain (2015) - Percentage Breakdown by Value for Atento S.A. and Others......56
Human Resource Business......57
Table 49: Market Shares of Leading Human Resource Business Process Outsourcing (HR BPO) Companies Worldwide (2014) - Percentage Breakdown by Value for Accenture Plc, ADP, LLC, Aon Plc, Ceridian HCM, Inc., FMR LLC, International Business Machines Corporation (IBM), NorthgateArinso, Inc., Paychex, Inc., and Xerox Corporation......57
IT Services......58
Table 50: Market Shares of Leading Information Technology (IT) Services Providers for Retail by Value Sales Worldwide (2015) - Percentage Breakdown for Accenture Plc, Cognizant Technology Solutions Corporation HCL Technologies Ltd., Infosys Ltd., Tata Consultancy Services Limited (TCS), Wipro Ltd., and Others......58
Table 51: Market Shares of Leading Information Technology Service (ITS) Providers Worldwide (2015) - Percentage Breakdown by Value Sales for Accenture Plc, Cognizant Technology Solutions, Genpact Ltd., HCL Technologies Limited, Infosys Ltd., Samsung SDS Co., Ltd., Tata Consultancy Services Limited (TCS), and Wipro Ltd.......59
Table 52: Market Shares of Leading Information Technology Service Providers for Financials Worldwide (2015) - Percentage Breakdown by Value for Accenture Plc, Cognizant Technology Solutions, Deloitte, Fidelity National Information Services (FIS), Hewlett-Packard Company, International Business Machines Corporation (IBM), Tata Consultancy Services Limited (TCS), and Others......60
Table 53: Market Shares of Leading Information Technology Service (ITS) Providers for Consulting Worldwide (2015) - Percentage Breakdown by Value for Accenture Plc, Deloitte, Ernst & Young Global Limited (EY), International Business Machines Corporation (IBM), KPMG, PricewaterhouseCoopers (PwC), and Others......61
Table 54: Market Shares of Leading Infrastructure Management Services (IMS) Providers by Value Sales Worldwide (2014) - Percentage Breakdown for HCL Technologies Limited (HCL), Infosys Limited, Tata Consultancy Services Limited (TCSL), and Wipro Limited......62
Table 55: Market Shares of Leading Business and IT Consulting Companies in Australia (2014) - Percentage Breakdown by Value for Accenture Plc, Computer Science Corporation, Deloitte Touche Tohmatsu Ltd., Ernst & Young Global Ltd., International Business Machines Corporation (IBM), KPMG LLP, Pricewaterhouse Coopers Pvt Ltd., SMX Ltd., UXC Ltd. and Others......63
Table 56: Market Shares of Leading Information Technology (IT) Services Providers for Finance in China (2015) - Percentage Breakdown by Value Sales for Digital China, Hewlett-Packard Company, International Business Machines Corporation, and Others......64
Table 57: Market Shares of Leading Information Technology (IT) Temporary Staffing Services in the US (2015) - Percentage Breakdown by Value Sales for Insight Global Consulting Group, Inc., On Assignment, Inc., Randstad Holding NV, TEKsystems, and Others......65
Professional Services......66
Table 58: Market Shares of Leading Professional Services Providers in the US (2014) IT Spending - Percentage Breakdown by Value Sales for Accenture Plc, CGI Group, Inc., Computer Sciences Corporation, Hewlett-Packard Company(HP), International Business Machines Corporation(IBM), Lockheed Martin Corporation, Northrop Grumman Corporation, Science Applications International Corporation, Unisys Corporation, Xerox Corporation Ltd., and Others (Includes AT&T Inc., Booz Allen Hamilton Holding Co., British Telecommunications Plc (BT),Cap Gemini S.A., Dell Inc.,Deloitte Touche Tohmatsu Ltd.)......66
Table 59: Market Shares of Leading Professional Information Technology Services by Value Sales in Hong Kong (2015) - Percentage Breakdown for Atos SE, Hewlett-Packard Company (HP), International Business Machines Corporation (IBM), PCCW Solutions Ltd., and Others......67
Security Monitoring......68
Table 60: Market Shares of Leading Security Monitoring Companies by Value Sales in the US (2014) - Percentage Breakdown for ADT Corporation, Monitronics International, Inc., Protection One, Inc., Slomins, Inc., Stanley Convergent Security Solutions, Inc., Vivint Solar, Inc., and Others......68
Engineering and Infrastructure Software......69
Table 61: Market Shares of Leading Engineering and Infrastructure Software Providers Worldwide (2015) - Percentage Breakdown by Value for Autodesk, Inc., Bentley Systems, Dassault Systèmes SE, ESRI, Intergraph Corporation, and Others......69
Table 62: Capita Group Plc’s Sales by Geographic Region Worldwide (2013) in Percentage for United Kingdom and Non- United Kingdom......70
Table 63: Capita Group Plc’s Revenues by Category Worldwide (2013) in Percentage for Health & Wellbeing, IT Services, Justice & Secure Services, Professional Services, Property & Infrastructure, Workplace Services, Asset Services, Customer Management & International Insurance & Benefits Services and Insurance & Benefits Services......71